Nyia Holloway
Ringgold
Summary
Highly knowledgeable Apparel Team Member with experience in customer service, inventory management, and visual merchandise display. Strengths include strong interpersonal skills, adaptability to fast-paced retail environment, and ability to deliver top-notch customer experience. Previously contributed to boosting store sales through effective product presentation and personal selling techniques.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Apparel Team Member
Academy Sports and Outdoors
Chattanooga
08.2025 - Current
- Assisted customers in selecting apparel and sports gear.
- Organized merchandise displays to enhance product visibility.
- Maintained inventory accuracy through regular stock checks.
- Provided product knowledge to educate customers on features and benefits.
- Handled customer inquiries and resolved issues promptly.
- Supported promotional events by setting up displays and signage.
- Organized backroom stock areas according to company guidelines.
Cashier
Academy Sports and Outdoors
Chattanooga
08.2025 - Current
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and selections.
- Maintained clean and organized checkout areas regularly.
- Handled cash, credit, and gift card payments securely.
- Collaborated with team members to ensure smooth operations.
- Provided exceptional customer service during peak hours.
Front End Manager
Food City
Ooltewah
08.2022 - 08.2025
- Managed daily operations and staff schedules for front-end service.
- Trained team members on customer service best practices and company policies.
- Oversaw cash handling procedures and ensured compliance with security measures.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed employee performance and determined areas in need of improvement.
- Evaluated financial reports and trend forecasts.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Evaluated customer feedbacks and identified areas for improvement in product design.
- Developed and implemented strategies to improve customer experience.
Education
Master of Science - Forensic Science
Dalton State College
Dalton, GA 01.2024 - 01.2026
Ringgold High School
Ringgold, GASkills
- Communication skills
- Customer service
- Team collaboration
- Time management
- Styling advice
- Fashion awareness
- Brand representation
- Trend identification
- Clothes folding
- Clothing organization
- Multitasking capacity
- Money management
- Creative thinking
- Reliability
- Problem-solving aptitude
- Team building
- Cash handling
- Flexible hours
- Dependability and reliability
- Cleaning and sanitizing
- Transaction handling
- Cash management
- Returns processing
- Drawer balancing
- Credit card processing
- Reports and documents
- Money handling
- Complex Problem-solving
- Customer service excellence
- Basic math
- Empathy and patience
Timeline
Apparel Team Member
Academy Sports and Outdoors
08.2025 - Current
Cashier
Academy Sports and Outdoors
08.2025 - Current
Master of Science - Forensic Science
Dalton State College
01.2024 - 01.2026
Front End Manager
Food City
08.2022 - 08.2025
Ringgold High School