NYIMA EARL
Atlanta
Summary
Detail-oriented Loan Operations professional with hands-on experience supporting consumer lending, loan servicing, and account maintenance within regulated financial environments. Demonstrated strength in documentation review, payment processing, exception handling, and compliance adherence. Seeking a behind-the-scenes Loan Operations Specialist role with no customer-facing responsibilities.
Overview
2
2
years of professional experience
Work History
Servicing Specialist
American Credit Acceptance
Forest Park
08.2025 - Current
- Serviced consumer auto loan accounts within internal loan servicing systems to ensure accuracy and compliance
- Process payments, extensions, and account updates with strict accuracy and compliance standards
- Review pay stubs, bank statements, and income documentation to validate payment arrangements
- Identify, research, and resolve account discrepancies and documentation exceptions
- Collaborated with internal departments to facilitate seamless loan lifecycle activities
- Ensured adherence to FDCPA guidelines, data security policies, and internal controls to protect sensitive information
Benefits Specialist
Concentrix
Atlanta
01.2025 - 07.2025
- Administered employee benefits data, ensuring confidentiality and adherence to regulatory compliance standards
- Reviewed eligibility documentation and processed enrollment changes, contributing to accurate benefits administration
- Supported internal HR workflows by conducting detailed data reviews and generating reports for informed decision-making
Fraud Specialist
Global Payments / TSYS
Atlanta
01.2024 - 01.2025
- Analyzed transactional data to identify potential fraud and financial risk indicators
- Documented findings and escalated exceptions to ensure compliance with internal procedures
- Utilized fraud detection tools to enhance compliance and strengthen loss prevention initiatives
Education
High School Diploma -
Riverdale High School
Riverdale, GAGoogle Data Analytics Professional Certificate - Data Analytics
Google
Google Career Certificate - Customer Experience
Google
Skills
- Servicing loans
- Payment processing
- Account reconciliation
- Document review
- Compliance support
- Exception resolution
- Loan servicing software
- Data accuracy
- Risk awareness
- Internal systems navigation
- Confidential handling
- CRM proficiency
Timeline
Servicing Specialist
American Credit Acceptance
08.2025 - Current
Benefits Specialist
Concentrix
01.2025 - 07.2025
Fraud Specialist
Global Payments / TSYS
01.2024 - 01.2025
High School Diploma -
Riverdale High School
Google Data Analytics Professional Certificate - Data Analytics
Google
Google Career Certificate - Customer Experience
Google