NY'KERIA JACOB

• Serve as the primary point of contact for clinical communication between physicians, nurses, and patients in a fast-paced emergency department.
• Utilize Epic to manage patient records, track care plans, and support clinical workflows.
• Coordinate patient admissions, transfers, and discharges, ensuring timely communication across departments.
• Maintain accurate documentation, update charts, and assist nurses with patient intake and vital information entry.
• Respond to high-volume calls, page physicians, and provide immediate administrative support to the care team.
• Monitor and maintain stock levels at the nursing station, ensuring essential supplies are available to promote patient care efficiency.

• Handled a high volume of patient and customer inquiries, demonstrating empathy and professionalism.
• Accurately entered and maintained sensitive patient or client data in compliance with HIPAA standards.
• Collaborated with internal teams to ensure accurate information flow and patient satisfaction.
• Specimen Accessioner

Retail and Food Service Roles (2015–2022): Provided excellent customer service, trained new staff, and maintained a clean, safe, and efficient work environment at Dunkin’ Donuts and Xfinity

• Processed and accessioned laboratory specimens following OSHA and CLIA safety protocols.
• Entered patient demographic and insurance information with accuracy to ensure proper billing and test tracking.
• Assisted in verifying specimen integrity and maintaining chain-of-custody documentation for clinical testing.

• Ensured patient rooms and hospital areas met hygiene and infection control standards.
• Collaborated with healthcare teams to maintain safe and sterile environments in clinical units.