Nykerria Cooke
Dawson
Summary
Pursued continuous development opportunities to advance [Industry] expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Overview
2
2
years of professional experience
Work History
Manager in Training
City Gear LLC
Albany
08.2024 - Current
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created and managed budgets for travel, training, and team-building activities.
- Trained new hires on company policies and procedures.
Sales Associate
It’s Fashion Metro
Albany
09.2023 - 07.2024
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Certificate - Nail Technician
Albany Technical College
Albany, GA05-2024
High School Diploma -
Terrell Middle High School
Dawson, GA05-2023
Diploma - Business Healthcare Business
Albany Technical College
Albany, GASkills
- Recruitment management
- Budget creation
- Training development
- Customer service
- Team building
- Problem solving
Languages
English
Professional
Timeline
Manager in Training
City Gear LLC
08.2024 - Current
Sales Associate
It’s Fashion Metro
09.2023 - 07.2024
Certificate - Nail Technician
Albany Technical College
High School Diploma -
Terrell Middle High School
Diploma - Business Healthcare Business
Albany Technical College