Nykerria Stokes
Atlanta
Summary
My goal for retail management professionalism with demonstrating success in building and motivating teams to achieve and surpass objectives in sales , service, and performance
Overview
4
4
years of professional experience
Work History
Unifi Wheelchair Agent
Unifi
03.2023 - 01.2024
- Assisted passengers with mobility challenges, ensuring safe and comfortable wheelchair transport throughout the facility.
- Coordinated wheelchair availability and maintenance schedules to optimize service efficiency.
- Trained new staff on wheelchair handling procedures and customer service standards.
- Monitored passenger flow and adjusted resource allocation to minimize wait times for services.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
Retail Sales Lead
Paradies lagardere Travel Retail
01.2022 - 02.2023
- Returned changes and currency and processed debit and credit card payments with 100% accurate rate
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels , planned promotions and employee strengths
- Assisted customers with locating and choosing merchandise in any store department
Cashier
Bojangles'
09.2020 - 04.2021
- Anticipated customer needs and provided them with high quality service and while upholding the standards of the fast food place.
- Meticulously handed POS system Transaction including cash , credit , exchanges , and refunds to ensure seamless and accurate cash flow
- Actively stay informed about latest sales offerings and loyalty programs.
- Maintained clean and organized checkout area, enhancing operational efficiency and safety standards.
- Assisted in training new cashiers on procedures and best practices for handling transactions.
Cashier/Server
Oz Pizza
03.2020 - 09.2020
- Memorize over 30 item and rotating specials to give customized recommendations to guests.
- Swiftly and successfully resolve conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationship in customer’s loyalty.
- Maintaining and enforced strict and up to date cleanliness and social policies to ensure employee safety as well as the customer satisfaction
- Processed customer transactions efficiently using POS systems to ensure accurate billing.
- Assisted with inventory management, restocking supplies, and maintaining organized displays.
Education
High school Diploma -
Hapeville Charter Career Academy
Atlanta, Ga05.2021
Skills
- Merchandising strategy development
- Skilled in prioritizing concurrent responsibilities
- Collaborative team management
- Proficient in communication
- Collaborative project development
- Results-oriented work ethic
- Service excellence
- Analytical problem-solving
- Customer service expertise
- Flexible in dynamic environments
- Proficient in customer relations
- Health and safety regulations knowledge
Timeline
Unifi Wheelchair Agent
Unifi
03.2023 - 01.2024
Retail Sales Lead
Paradies lagardere Travel Retail
01.2022 - 02.2023
Cashier
Bojangles'
09.2020 - 04.2021
Cashier/Server
Oz Pizza
03.2020 - 09.2020
High school Diploma -
Hapeville Charter Career Academy
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