Nykia Moore
Rex
Summary
Dynamic leader with a proven track record at Walmart, adept in fostering teamwork and enhancing operational efficiency. Excels in high-stress customer service, resolving conflicts with empathy, and boosting loyalty. Skilled in Microsoft Office and possesses strong communication abilities. Demonstrates exceptional coaching and mentoring, ensuring safety and positive role modeling at Fountain of Faith Summer Camp.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
02.2016 - Current
- Trained and supervised new team members by relaying information on company procedures and safety requirements ensuring operational efficiency
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Customer Service Representative
General Dynamics
10.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Camp Counselor
Fountain of Faith Summer Camp
05.2010 - 07.2010
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
No Degree - General Studies
Jones County Junior College
Ellisville, MSSkills
- Strong communication and interpersonal abilities
- Proficient in Microsoft office and general computer use
- Highly organized, with quick learning aptitude
- Coaching and mentoring
Certification
Leadership and team building (Walmart 2018)
Customer service excellence
Timeline
Customer Service Representative
General Dynamics
10.2016 - 04.2017
Team Lead
Walmart
02.2016 - Current
Camp Counselor
Fountain of Faith Summer Camp
05.2010 - 07.2010
No Degree - General Studies
Jones County Junior College
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