Nykima Barber

• Monitored inventory levels of food items used during meal services.
• Served meals to customers in a friendly and courteous manner.
• Maintained accurate records of sales transactions for end-of-day reports.
• Properly stored all leftover food items after each shift.
• Stocked supplies such as food, dishes, utensils, and cleaning materials.
• Cleaned kitchen areas, equipment and utensils.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Delivered food orders promptly and accurately to guests tables.
• Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

• Performed quality assurance reviews of recorded calls from other call agents.
• Shared or forwarded messages and information to designated personnel.
• Processed orders, refunds and exchanges quickly and accurately.

Worked directly with customers, handling both inbounds calls, and callbacks to ensure customers concerns are addressed with accuracy, utilizing problem solving skills, coordinated with department managers to ensure customers satisfaction and problem resolution goals were achieved.