Nylah Comer
Stone Mountain
Summary
Motivated and fast-learning professional with experience in customer service and system troubleshooting. I am seeking an entry-level IT Support role to use my technical skills, support team operations, and grow in a technology-focused environment.
Overview
3
3
years of professional experience
Work History
Guest Service Assistant Lead
Stone Mountain Park
Stone Mountain, GA
01.2023 - 12.2024
- Recruit, train, and manage employees as needed.
- Assist cashiers with troubleshooting the POS.
- Ensure staff follow safety and hospitality procedures.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated ticket sales and reservations to ensure efficient operations during peak times.
- Conducted regular inventory checks of supplies and placed orders as needed to prevent stockouts or shortages that could impact service levels.
Ticketing Cashier
Stone Mountain Park
Stone Mountain, GA
10.2022 - 01.2023
- Sold park memberships and annual passes.
- Communicated with guests about park events.
- Balanced and safely secured all monies.
- Followed park safety procedures.
- Maintained a friendly, positive attitude
Crew Leader/Ice Cream Scooper
Bruster's Real Ice Cream
Stone Mountain, GA
07.2021 - 08.2022
- Delegated duties to crew members
- Worked alongside crew members to ensure customer satisfaction.
- Maintained cleanliness and food safety procedures.
- Supervised daily operations, ensuring high-quality ice cream production and customer service standards.
Education
Associate of Applied Science - Business Technology
Georgia Piedmont Technical College
Clarkston, GA12.2027
Skills
- Troubleshooting
- Customer Service
- Ticketing Systems
- Proficient in Microsoft Office 365
- Data Entry proficiency
- Management Skills
Accomplishments
- Used ticketing systems to process transactions and fix system issues, reducing service disruption during peak hours
- Documented membership and sales data with spreadsheets.
Timeline
Guest Service Assistant Lead
Stone Mountain Park
01.2023 - 12.2024
Ticketing Cashier
Stone Mountain Park
10.2022 - 01.2023
Crew Leader/Ice Cream Scooper
Bruster's Real Ice Cream
07.2021 - 08.2022
Associate of Applied Science - Business Technology
Georgia Piedmont Technical College