Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nylivia Reid

Savannah

Summary

High-performing operations and workforce management specialist with over 7 years of experience driving strategic scheduling initiatives, streamlining staffing processes, and optimizing workforce performance. A proven leader in managing shift bids, collision calendars, PTO planning, and real-time staffing adjustments to ensure KPI attainment. Recognized for anticipating risk, enhancing efficiency, and partnering cross-functionally to deliver business-aligned, data-driven workforce solutions. Ready to step in, own scheduling systems, and immediately contribute to smarter, more agile operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Director, Work Force Operations & Analytic

The Georgia Institute for Plastic Surgery
05.2023 - Current
  • Designed and executed full-spectrum employee scheduling processes across multiple departments, aligning shift structures with business needs, employee preferences, and time zone constraints.
  • Developed and led shift bid cycles, including system-wide bid planning, schedule assignment by location, and stakeholder communication to ensure fairness and compliance.
  • Owned all shrinkage forecasting and PTO allocation across lines of business, maintaining full compliance with staffing thresholds and proactively addressing resource gaps.
  • Maintained and audited all employee scheduling data in a centralized system, accurately processing new hires, status changes, and schedule updates in real-time.
  • Created and managed a master collision calendar to prevent off-phone conflicts and ensure visibility into all planned time away, training, and team events.
  • Regularly participated in weekly business reviews to analyze scheduling efficiency, escalate risks to KPI attainment, and present optimization recommendations.

Front Office Receptionist

Optim Orthopedics
01.2021 - 05.2023
  • Supported high-volume front office teams by analyzing appointment load forecasts and adjusting coverage to prevent service disruptions.
  • Monitored daily adherence to schedules and coordinated with leadership on pre-planned shrinkage and off-phone time.
  • Developed tools to track PTO usage and ensure sufficient balance-to-use ratios based on staffing projections.

Administrative Scheduler & Process Analyst

Chatham Orthopedics
08.2019 - 12.2021
  • Led patient scheduling for multiple providers while balancing team workload and staffing efficiency.
  • Created weekly schedule performance reports and identified patterns to optimize future staff planning.
  • Supported implementation of new policies to streamline front desk scheduling systems and improve record-keeping accuracy.

Education

Associate of Applied Science - Interdisciplinary Studies

Savannah Technical College
Savannah, GA
06-2024

High School Diploma -

New Hampstead High School
Bloomingdale, GA
05-2016

Skills

  • Workforce Planning & Schedule Optimization
  • Shift Bidding Strategy & Execution
  • Shrinkage Forecasting & PTO Allowance Modeling
  • eWFM / Scheduling Database Maintenance
  • KPI Tracking & Staffing Risk Escalation
  • Collision Calendar Coordination
  • Process Development & Improvement
  • Cross-Functional Team Collaboration
  • Operational Readiness & Business Continuity

Certification

Billing & Coding Certification- 2024

Timeline

Program Director, Work Force Operations & Analytic

The Georgia Institute for Plastic Surgery
05.2023 - Current

Front Office Receptionist

Optim Orthopedics
01.2021 - 05.2023

Administrative Scheduler & Process Analyst

Chatham Orthopedics
08.2019 - 12.2021

Associate of Applied Science - Interdisciplinary Studies

Savannah Technical College

High School Diploma -

New Hampstead High School

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Nylivia Reid