Summary
Overview
Work History
Education
Skills
Timeline
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Nytemia Hill

Macon,GA

Summary

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution

Overview

9
9
years of professional experience

Work History

Customer Care Representative

HomeSafe Alliance
12.2024 - Current
  • Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
  • Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
  • Trained new hires on customer service protocols, fostering a knowledgeable team environment.
  • Monitored service quality standards, implementing improvements to exceed performance expectations.

Technical Customer Service Representative

Cable One
06.2020 - Current
  • Actively sought out opportunities for process improvements within the team environment.
  • Utilized problem solving techniques to resolve complex customer inquiries efficiently.
  • Researched new technologies to improve customer service processes.
  • Provided guidance on the use of products and services as needed.

Customer Service Representative

Geico
02.2016 - 02.2020
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.

Education

High School Diploma -

Penn Foster High School
05.2012

Skills

  • Technical Troubleshooting
  • Time Management
  • Technical Writing
  • Multitasking
  • Adaptability
  • Escalation Management
  • Operating Systems
  • Attention to Detail
  • Problem Solving
  • Critical Thinking
  • Conflict Resolution
  • Customer Support
  • Active Listening
  • Customer Empathy
  • Hardware troubleshooting
  • Sales Support
  • Customer Education
  • Inbound customer service
  • Call center experience

Timeline

Customer Care Representative

HomeSafe Alliance
12.2024 - Current

Technical Customer Service Representative

Cable One
06.2020 - Current

Customer Service Representative

Geico
02.2016 - 02.2020

High School Diploma -

Penn Foster High School

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Nytemia Hill