Summary
Overview
Work History
Education
Skills
Timeline
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Nytoysha Lewis

Lithonia,GA

Summary

Dynamic entrepreneur with a proven track record at Our House Cleaning Services, excelling in customer relations and operations management. Successfully increased revenue through strategic negotiations and innovative marketing. Skilled in staff management and relationship building, fostering a high-performing team dedicated to exceptional client service and satisfaction.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Owner

OurHouse Cleaning Services
01.2018 - Current
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Expanded business into new markets, cond
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Owner

Corp-o-Clean Janitorial Services
10.2014 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

Bachelor of Science - Social Work

Grand Canyon University
Phoenix, AZ
10-2027

Associate of Science - Social Work

Georgia Military College
Milledgeville, GA
05-2020

Skills

  • Customer relations
  • Small business operations
  • Verbal and written communication
  • Client service
  • Staff management
  • Negotiation
  • Business marketing
  • Bidding processes
  • Administrative oversight
  • Sales management
  • Social media control

Timeline

Owner

OurHouse Cleaning Services
01.2018 - Current

Owner

Corp-o-Clean Janitorial Services
10.2014 - Current

Bachelor of Science - Social Work

Grand Canyon University

Associate of Science - Social Work

Georgia Military College

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Nytoysha Lewis