Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Principal Officer
BotswanaPost Staff Pension Fund
Gaborone
08.2021 - Current
Ensured 100% compliance with the Retirement Funds Act, its regulations, and other applicable financial services laws, mitigating potential legal and financial risks.
Collaborated with the board to develop and implement a robust investment strategy, including benchmark setting and asset manager mandate formulation, optimizing portfolio performance.
Successfully managed relationships with key service providers, ensuring adherence to service level agreements, sound financial stewardship, and the timely delivery of high-quality submissions.
Proactively identified and monitored critical risk areas and performance indicators, strengthening internal control systems and ensuring the fund's long-term sustainability.
Oversaw the efficient administration of the BotswanaPost Staff Pension Fund for over 1000 members, ensuring accurate record-keeping and timely benefit processing.
Provided expert guidance to the board on the development of fund policies and effectively oversaw subcommittee activities, ensuring alignment with the Retirement Funds Act of 2022.
Human Capital Support Manager
BotswanaPost
Gaborone
06.2016 - Current
Provided leadership and guidance to administrative staff on critical HR service delivery areas, including benefits administration and HC documentation, ensuring operational excellence.
Spearheaded the design, implementation, and automation of key HC processes, resulting in significant efficiency gains and reduced administrative overhead.
Implemented robust performance monitoring and KPI tracking mechanisms for HC services, generating insightful reports to drive continuous improvement.
Effectively managed, monitored and evaluated the performance of third-party service providers, ensuring value for money and adherence to contractual obligations.
Developed and implemented impactful employee wellness initiatives contributing to a more engaged and productive workforce.
Conducted continuous evaluation and made strategic adjustments to existing compensation and benefits programs policies and procedures to ensure market competitiveness and internal equity.
Streamlined the onboarding process for all new recruits, ensuring timely completion of documentation, comprehensive induction programs, and seamless payroll system enrollment, enhancing the new hire experience.
Oversaw the full lifecycle of the recruitment process, from job posting to candidate selection, ensuring timely and high-quality hires to meet critical business needs.
Provided expert technical assistance and training on the PGHR system, empowering staff to maximize its functionality and ensuring smooth system operations.
Facilitated widespread employee adoption of ESS by providing comprehensive training on system usage, leave applications, and staff movements, leading to increased self-service capabilities and reduced HR inquiries.
Knowledge & Information Officer
BotswanaPost
02.2011 - 05.2016
Conceptualized and implemented a centralized Knowledge and Information Management Platform for BotswanaPost, significantly improving access to critical data for informed decision-making and audit compliance.
Led the successful implementation of an Electronic Records Management Tool (SharePoint), streamlining the creation and maintenance of records, enforcing retention and disposal schedules, and controlling access to sensitive information.
Designed and implemented key Records Management Policies, Procedures, and tools (Mail Handling Policy, Records Retention and Disposition Policy), establishing a robust framework for information governance.
Records Officer
Ministry of Lands and Housing
Gaborone
05.2007 - 01.2011
Established and managed a new Records Management Unit, successfully implementing a comprehensive system that significantly improved the organization and retrieval of vital information.
Developed and implemented effective resource planning strategies, optimizing the allocation of resources to ensure efficient information management and accessibility.
Led and coordinated a cross-functional team, collaborating effectively with department heads to address critical records management challenges and implement industry best practices.
Exceptional communication and interpersonal skills
Accountability and dependability
Proactive problem-solving
Accomplishments
Led the development and implementation of a fully automated HR system (PGHR), resulting in a documented 75% increase in HR process efficiency and improved service delivery timelines
Successfully implemented a life-staging investment model for the Pension Fund, demonstrably enhancing returns for younger members by 5%, and providing greater protection against economic downturns
Spearheaded a collaborative policy review with the union, leading to the successful revision and implementation of updated company policies and conditions of service, fostering improved employee relations
Mapped and documented critical departmental processes, significantly improving compliance adherence, and enhancing overall service delivery quality
Initiated and partnered with stakeholders to deliver cost-free wellness days for employees, promoting a culture of well-being, and contributing to increased employee morale
Served as the founding chairman of the Benefits and Communication Subcommittee, providing strategic direction and ensuring effective communication with fund members
Played a key role in the development of the organizational structure and staffing needs for Poso Insure, a new Botswana Post subsidiary
Led the project for the development and implementation of the Botswanapost Shared Resources Model, optimizing resource utilization across the organization
References
Onkabetse Nfana, HR Support Manager, Botswana Vaccine Institute (BVI), +267 71 675 855
Mr. Tumelo Mereyotlhe, GM of Business Development at BotswanaPost, tmereyotlhe@botswanapost.co.bw, at +267 72 894 442
Senior Investment Officer, Head of Fixed Income at United Nations Joint Staff Pension FundSenior Investment Officer, Head of Fixed Income at United Nations Joint Staff Pension Fund