Octavia Bankhead
Atlanta
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Restaurant Hostess
Rodeo Sports Bar
04.2022 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Construction Worker
Staffing Agency
02.2022 - 05.2023
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
Education
High school diploma -
Perry Learning Center
Jonesboro, GA02.2025
Skills
- Packaging
- Cashiering
- Microsoft Word
- Kitchen Experience
- Cash Handling
- Host/Hostess
Timeline
Shift Leader
McDonald's Restaurant
07.2024 - Current
Restaurant Hostess
Rodeo Sports Bar
04.2022 - 06.2023
Construction Worker
Staffing Agency
02.2022 - 05.2023
High school diploma -
Perry Learning Center
Similar Profiles
Steven CruzSteven Cruz
Area Supervisor at McDonald's RestaurantArea Supervisor at McDonald's Restaurant
Nazlynne NzyokaNazlynne Nzyoka
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Avril HowardAvril Howard
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant