Octavia Williams
Augusta
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
9
9
years of professional experience
Work History
Manager on Duty / Key Holder
AtHome.Decor
08.2020 - 01.2024
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached staff members to develop long-term career goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Delegated work to staff, setting priorities and goals.
Served Soldiers
Fort Gordon Commissary
08.2017 - 08.2020
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Replenished food items from inventory and rotated ingredients.
Head Cashier Supervisor
Lowes Home Improvment
07.2016 - 07.2017
- Processed exchanges and returns by inputting in company database.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Built and maintained working relationships with peers and upper management.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
ADT Customer Care
Arise
02.2015 - 07.2016
- Assisting customers with billing accounts
- Answer questions about customer accounts and different issues on the accounts
- Navigating through accounts
- Also answered inbound calls
Education
Some College (No Degree) - Medical
Cumberland Medical Insitute
High School Diploma -
Pebblebrook High School
Mableton, GA2012
Skills
- Training and Development
- Processes and Procedures
- Operations Management
- Team Building
- Business Planning
- Staff Discipline
- Goal-Oriented
- Inventory Control
- Training and Mentoring
- Complex Problem-Solving
- Strategic Planning
Education and Training
other,other
Timeline
Manager on Duty / Key Holder
AtHome.Decor
08.2020 - 01.2024
Served Soldiers
Fort Gordon Commissary
08.2017 - 08.2020
Head Cashier Supervisor
Lowes Home Improvment
07.2016 - 07.2017
ADT Customer Care
Arise
02.2015 - 07.2016
Some College (No Degree) - Medical
Cumberland Medical Insitute
High School Diploma -
Pebblebrook High School
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