Odett Pearson
Lithonia
Summary
Compassionate Direct Care Worker enhances client well-being through effective support in daily activities. Expertise in medication administration and vital sign monitoring, ensuring safety and dignity. Delivers quality care as a Certified Medication Aide while fostering independence and emotional health. Engages clients in enriching activities, maintaining a clean environment, and prioritizing comfort.
Overview
13
13
years of professional experience
Work History
Certified Medication Aide
Senior Solutions management Group
Marietta
10.2024 - Current
- Administered medications to residents following prescribed guidelines and protocols.
- Assisted with medication administration, including dispensing and documentation of patient medications.
- Monitored patient vital signs and medication reactions, promptly reporting health concerns or behavioral changes.
- Supported healthcare staff in monitoring patient health, ensuring timely reporting of changes.
- Managed medication stock while maintaining cleanliness of patient rooms and equipment.
Advanced Certified Medication Aide
Abor terrace of East Cobb
Marietta
10.2023 - 10.2024
- Administered medications to residents in accordance with care plans.
- Assisted with medication administration under the direction of a registered nurse.
- Monitored residents' vital signs and reported changes to nursing staff.
- Reported adverse reactions or problems associated with drug therapy promptly to supervisor or RN.
- Ensured accurate documentation of patients' medications and treatments.
- Coordinated medication orders with pharmacy using computerized medical records system in alignment with doctor's orders.
- Enhanced residents' comfort and dignity by assisting with daily living activities.
- Delivered direct care services, including bathing, feeding, ambulation assistance, and toileting support, to ensure residents' well-being.
Home Health Aide
Marvest home health inc
Atlanta
05.2022 - 09.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Assisted clients with bathing, dressing and incontinence care.
- Monitored health conditions while providing companionship, enhancing client well-being.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Provided mental and emotional support to promote client happiness and overall health.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Transported clients to doctor appointments and social events.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Prepared meals and snacks according to prescribed diets.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the clients' safety.
- Maintained a clean and well-organized environment for client happiness and safety.
- Dispensed medications following guidelines set by healthcare providers.
- Assessed vital signs including pulse, temperature and respiration to ensure patient well-being.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Improved patient outlook and daily living through compassionate care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Provided entertainment and companionship through conversation, reading and board games.
- Assessed vital signs including pulse, temperature and respiration to ensure patient well-being.
Customer Service Supervisor
Alorcia
Kingstone
03.2017 - 01.2018
- Supervised daily operations of customer service team, enhancing support quality and efficiency.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Trained staff on new systems, leveraging technology to improve customer satisfaction outcomes.
- Identified improvement areas in customer service process, developing strategies that streamlined operations.
- Coordinated schedules to optimize workforce coverage during peak hours.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Customer Service Supervisor
Xerox, ACS
Portmore
01.2013 - 02.2017
- Resolved escalated customer issues while guiding team members towards successful resolutions.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised daily operations of customer service team, enhancing support effectiveness.
- Monitored team performance and implemented improvements, elevating service quality.
- Trained new staff on customer service protocols and system usage.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Answered phone calls and responded to questions and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
Customer Service Representative
Xerox, ACS
Portmore
12.2012 - 01.2013
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Provided product information and guided customers to maximize understanding of features.
- Managed customer accounts, ensuring accurate and updated information.
- Documented customer interactions for accurate record-keeping.
Education
Some College (No Degree) -
Cobb Cna School
Mableton, GASkills
- Patient Care
- Care Plan Management
- Progress Documentation
- Client Documentation
- Patient Engagement
- Quality improvement
- Behavioral Management
- Team leadership
- Team supervision
- Employee training
- Performance evaluation
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
Certified nurse assistant
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
Certified Medication Aide
Administers and records all medication given to residents' based upon their specific chart. Notifies appropriate licensed staff when a resident complains of pain. May take and record vital signs of residents as assigned or as may be required by certain medications.
Timeline
Certified Medication Aide
Senior Solutions management Group
10.2024 - Current
Advanced Certified Medication Aide
Abor terrace of East Cobb
10.2023 - 10.2024
Home Health Aide
Marvest home health inc
05.2022 - 09.2023
Customer Service Supervisor
Alorcia
03.2017 - 01.2018
Customer Service Supervisor
Xerox, ACS
01.2013 - 02.2017
Customer Service Representative
Xerox, ACS
12.2012 - 01.2013
Some College (No Degree) -
Cobb Cna School