Ok Hee Kim
Duluth,GA
Summary
Experienced business owner and customer service professional with over 15 years of reliable work history. Proven ability to manage daily operations, lead customer relations, and provide customer service, built through a decade of owning a business and recent bakery experience. A highly trustworthy and hardworking individual who adapts easily to fast-paced environments and works well with customers.
Overview
19
19
years of professional experience
Work History
Café & Bakery Associate
Mega Mart
Duluth, GA
02.2025 - Current
- Prepared and packaged baked goods daily, maintaining strict food safety, sanitation, and quality standards.
- Operated Point of Sale (POS) systems to process customer transactions quickly and accurately during high-volume hours.
- Managed inventory by tracking ingredients, restocking shelves, and organizing storage areas to support smooth daily operations.
- Collaborated with team members to keep the store clean, welcoming, and fully stocked to meet customer needs.
Personal Care Assistant
Good Samaritan Care Services
Anchorage, AK
05.2020 - 07.2024
- Provided dedicated, attentive daily care and companionship to clients, ensuring their comfort, safety, and personal needs were met.
- Managed daily schedules, including assisting with mobility, preparing meals, and maintaining a clean, organized living environment.
- Maintained strict confidentiality and followed specific care plans with high attention to detail and reliability.
In-Home Babysitter
Private Client
Anchorage, AK
08.2018 - 03.2020
- Managed daily routines for children, including preparing meals, organizing activities, and maintaining a clean, structured environment.
- Ensured safety and well-being of children by adhering to established protocols and guidelines.
- Communicated effectively with parents regarding children's progress, needs, and behavior.
Co-Owner & Operations Manager
Organic Dry Cleaners
Anchorage, AK
07.2007 - 09.2017
- Streamlined operations to enhance efficiency and reduce turnaround time for dry cleaning services.
- Coordinated staff training programs to improve service quality and customer satisfaction levels.
- Implemented eco-friendly practices in cleaning processes to align with sustainable business goals.
- Developed marketing strategies to increase brand visibility and attract new clientele in local market.
- Handled cash and point-of-sale (POS) transactions accurately while providing reliable, friendly service to build a loyal customer base.
Education
No Degree - Computer Science
Anyang University
Anyang-si, South KoreaHigh School Diploma -
Kyungbock High School
Seoul, South Korea1990
Skills
- Customer & Member Service: Cash Handling, POS Systems, Member Relations, Order Processing
- Warehouse & Food Operations: Inventory Control, Merchandising, Stocking, Food Safety & Sanitation
- Workplace Skills: Time Management, Multitasking, Teamwork, Safety Procedures
Timeline
Café & Bakery Associate
Mega Mart
02.2025 - Current
Personal Care Assistant
Good Samaritan Care Services
05.2020 - 07.2024
In-Home Babysitter
Private Client
08.2018 - 03.2020
Co-Owner & Operations Manager
Organic Dry Cleaners
07.2007 - 09.2017
No Degree - Computer Science
Anyang University
High School Diploma -
Kyungbock High School