Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OLGA SANCHEZ

Winder

Summary

Dynamic leader with a proven track record in problem-solving and adaptability, skilled in navigating complex challenges in fast-paced environments. Proficient in systems such as Workday and Kronos, with certifications in Microsoft Word and Excel. Bilingual in Spanish and English, enabling effective collaboration with customers, peers, and management to drive results and enhance team performance. Committed to leveraging expertise to foster a productive work environment and achieve organizational goals.

Overview

16
16
years of professional experience

Work History

General Office Associate

The Home Depot Distribution Center
03.2019 - 05.2025
  • Assisted in opening a new distribution center.
  • Assisted in establishing outbound processes.
  • Lead a team of over 30 associates in customer order picking processes.
  • Assigned and managed productivity of outbound processes.
  • Assisted in establishing and cultivating a positive and engaging culture which lead to increase in productivity of the team, and the highest Voice Of the Associate score in the DC.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
  • Collaborated inter-departmentally to assist with workflow and gather reports and data.
  • Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Area Operations Manager

Diversified Maintenance
02.2024 - 11.2024
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Traveled to over 24 locations per week to manage each store and perform reviews of individual managers and employees.24
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Shift Leader

McDonald's
09.2014 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Store Manager

Little Caesars
02.2009 - 01.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Jonesboro High School
Jonesboro

Associate - Human Resource Management

Interactive College of Technology
Gainesville, GA
12-2025

Skills

  • Strong problem solver
  • Office administration
  • Multitasking and organization
  • Team leadership
  • Excellent interpersonal skills
  • Operational efficiency
  • Talent acquisition
  • Excellent communication
  • Performance analysis
  • Standard operating procedures
  • Time management
  • Customer relations
  • Employee relations
  • Recordkeeping

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Area Operations Manager

Diversified Maintenance
02.2024 - 11.2024

General Office Associate

The Home Depot Distribution Center
03.2019 - 05.2025

Shift Leader

McDonald's
09.2014 - 06.2017

Store Manager

Little Caesars
02.2009 - 01.2014

High School Diploma -

Jonesboro High School

Associate - Human Resource Management

Interactive College of Technology

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