Oli Velasquez
Dalton
Summary
Dynamic and results-oriented professional with extensive experience at Zaxbys, excelling in customer service and staff training. Demonstrated ability to enhance customer satisfaction and team efficiency, while significantly reducing food waste. Skilled in multitasking and maintaining high standards of accuracy and safety, contributing to repeat business and a positive work environment.
Overview
5
5
years of professional experience
Work History
Cashier
Zaxbys
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Cook
Zaxbys
07.2020 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Northwest Whitfield Highschool
Tunnel Hill, GA05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Product restocking
- Product knowledge
- Issue resolution
- Staff training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Zaxbys
02.2022 - Current
Cook
Zaxbys
07.2020 - Current
High School Diploma -
Northwest Whitfield Highschool
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