Olivia Ballard
Buford
Summary
Dynamic and results-driven professional with extensive experience in patient care and customer service at RGH Cardio Thoracic ICU. Proven ability to enhance patient comfort through effective communication and teamwork. Skilled in project management and conflict resolution, consistently exceeding expectations in fast-paced environments. Committed to delivering exceptional service and support.
Overview
16
16
years of professional experience
Work History
Patient Care Tech
RGH Cardio Thoracic ICU
Rochester
10.2023 - Current
- Supported care of patients post-open heart surgery, ensuring their recovery needs were met
- Monitored patient vitals and collaborated with nurses to maintain patient safety and comfort
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily care routines, including bathing and feeding patients.
- Maintained cleanliness and organization of patient care areas.
Front Desk Office Manager
East Metro Sports
Covington
08.2022 - 08.2023
- Greet all individuals upon arrival. Take payment for entry fee or ensure the customer has a valid membership. Enroll New members who sign up for membership. Upkeep the lobby area and answer any questions.
- Managed front desk operations and ensured smooth visitor check-in processes.
- Coordinated scheduling for facility rentals and team practices effectively.
- Supervised office staff and delegated tasks to optimize workflow efficiency.
Medical Liaison/ DSP
CP ROCHESTER
Rochester
04.2021 - 08.2022
- Ensure all individuals' medical and health needs are addressed promptly under the clinical direction of the Registered Nurse. Focusing on fulfilling the CP Rochester Mission, Vision and Values and providing services or exceeding the goals of the individual, department and the agency. Serve as a liaison between CP Rochester and external service providers.
- Facilitated communication between departments and external partners.
- Coordinated logistics for client services and support initiatives.
- Managed schedules for meetings and training sessions effectively.
Special Projects Coordinator
Regeneration Charter Schools
Cincinnati
08.2019 - 01.2021
- The Special Projects Coordinator plays a central role in ensuring an orderly, responsive, and welcoming school. In addition to maintaining the school's administrative systems and routines, the Special Projects Coordinator functions as the primary contact person for all of the school's constituents. Additionally, purchase orders school supplies and books as needed. Also In this role, the Special Projects Manager must communicate effectively with students, teachers, families, trustees, donors, and visitors. The Special Projects Coordinator reports directly to the Director of Operations.
- Coordinated special projects to enhance educational programs and community engagement.
- Managed scheduling and logistics for school events and workshops.
- Collaborated with staff to develop curriculum resources and support materials.
Sales Associate
Aldi
Columbus
09.2018 - 08.2019
- Ensured swift and accurate customer checkouts to enhance service efficiency.
- Assisted customers with product selections and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed transactions efficiently.
Customer Service Representative
Zulily
Columbus
01.2018 - 08.2018
- Delivered exceptional customer service by addressing inquiries, processing orders, and handling returns to foster customer loyalty.
- Assisted customers with inquiries about products and services.
- Processed orders and resolved issues efficiently through the system.
- Collaborated with team members to improve customer satisfaction strategies.
ALUMNI Help
True North Rochester Preparatory Charter School
Rochester
08.2010 - 01.2014
- Operated as an administrative assistant and collaborated closely with the director of operations, parent liaison, and principal of the school. Managed office tasks such as making copies and answering phones. Compiled summer work binders and assisted with student dismissal.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Rochester Early College International High School
Rochester, NY06-2014
Skills
- Patient safety protocols
- Customer service
- Problem Solving
- Time Management
- Project management
- Organization
- Multitasking capabilities
- Adaptability to change
- Attention to detail
- Team Work
- Interpersonal
- Conflict Resolution
- Leadership
- Communication
- Conflict resolution
Timeline
Patient Care Tech
RGH Cardio Thoracic ICU
10.2023 - Current
Front Desk Office Manager
East Metro Sports
08.2022 - 08.2023
Medical Liaison/ DSP
CP ROCHESTER
04.2021 - 08.2022
Special Projects Coordinator
Regeneration Charter Schools
08.2019 - 01.2021
Sales Associate
Aldi
09.2018 - 08.2019
Customer Service Representative
Zulily
01.2018 - 08.2018
ALUMNI Help
True North Rochester Preparatory Charter School
08.2010 - 01.2014
High School Diploma -
Rochester Early College International High School