Olivia Ballinger
Perry,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Provider Enrollment Representative
First Coast Service Options
Jacksonville, FL
06.2026 - Current
- Responsible for the integrity of the Medicare Part A and/or Part B and DME provider files.
- Responsible for reviewing applications and ensuring compliance with CMS regulations and internal procedures and protocols.
Provider Service Advocate
Novitas Solutions
Jacksonville, Fl
10.2024 - 06.2026
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Reduced average call duration by implementing time-saving techniques without compromising on service quality.
- Participated in ongoing professional development opportunities to stay updated on industry trends and best practices for service advocacy roles.
Cashier
Kroger
Bonaire, GA
04.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
General Laborer
Kohls Distribution Center
Macon,Ga
04.2023 - 06.2023
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
Claims Specialist
Medical Business Solutions
Perry, GA
10.2019 - 09.2020
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
General Labor Worker
Perdue Farms
Perry, GA
01.2019 - 09.2019
- Removed bones from chicken breast meat.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Crew Member
McDonald’s
Hawkinsville, GA
11.2017 - 04.2018
- Ran register while assisting customers in placing orders, as well as cross-selling and up- selling, improving store sales
- Routinely commended in providing excellent customer service
- Helped in providing routine maintenance around store.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
Claims Specialist/Data Entry
Medical Business Solutions
Perry, GA
11.2013 - 08.2017
- Verify details of transactions, including funds received and total account balances
- Obtained information by contacting appropriate personnel or patients
- Scanned incoming documentation
- Followed-up with insurance companies and individuals to Resolve discrepancies
- Kept department clean, organized and professional
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reported policy changes and company conditions affecting customer satisfaction.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed average of 400 customer inquiries and complaints each week.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Reviewed patient cases per week and verified insurance coverage information.
Education
College Diploma - Medical Assisting
Central Georgia Technical College
Macon, GA05-2024
Technical Certificate - Medical Billing And Coding
Central Georgia Technical College
Macon, GA05-2023
Technical Certificate - Medical Receptionist
Central Georgia Technical College
Macon, GA12-2022
College Diploma - EMS Professions
Central Ga Technical College
Warner Robins, GA07-2020
College Diploma - Criminal Justice
Central Ga Technical College
Warner Robins, GA05-2014
High School Diploma -
Peach County High School
Fort Valley, GA05-2012
Skills
Coverage assessments
Claims
Documentation review
Excellent administrative abilities
Prior authorization processing
Reporting skills
Account management
Understanding of medical terms
Patient contact and Documentation abilities
Data integrity
Insurance industry experience
Insurance Terminology
Past Due Balance Management
Microsoft Office
Referral Verification
Patient Callbacks
Intake Interview
Records Maintenance
Front Desk Operations
Office Supplies and Inventory
Patient Records Gathering
Medical Records Management
Information Assurance
Medical Billing and Coding
Clerical Support
Patient Data Processing
Critical Thinking
HIPAA Guidelines
Reminder Calls
Pulse Oximetry
Telephone Etiquette
Inpatient Care
Insurance Claims
Information Assistance
Height and Weight Measurement
Insurance Verification
Patient Scheduling
Paperwork Coordination
Answer Telephones
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Cleaning and sanitizing
Customer service excellence
Timeline
Provider Enrollment Representative
First Coast Service Options
06.2026 - Current
Provider Service Advocate
Novitas Solutions
10.2024 - 06.2026
Cashier
Kroger
04.2024 - 06.2024
General Laborer
Kohls Distribution Center
04.2023 - 06.2023
Claims Specialist
Medical Business Solutions
10.2019 - 09.2020
General Labor Worker
Perdue Farms
01.2019 - 09.2019
Crew Member
McDonald’s
11.2017 - 04.2018
Claims Specialist/Data Entry
Medical Business Solutions
11.2013 - 08.2017
College Diploma - Medical Assisting
Central Georgia Technical College
Technical Certificate - Medical Billing And Coding
Central Georgia Technical College
Technical Certificate - Medical Receptionist
Central Georgia Technical College
College Diploma - EMS Professions
Central Ga Technical College
College Diploma - Criminal Justice
Central Ga Technical College
High School Diploma -
Peach County High School