Olivia Bates
Atlanta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Parking & transportation
Georgia State
Atlanta
09.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed vehicle parking and retrieval for customers in busy facility.
- Assisted customers with parking inquiries and provided directions to destinations.
- Operated payment systems for cash and electronic transactions efficiently.
- Coordinated with team members to maintain smooth traffic flow during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring a positive parking experience for all.
- Greeted customers and provided information about parking fees, regulations and services.
- Assisted other staff members with various duties as requested by management.
- Assisted customers with finding available spaces in the lot.
- Provided customer service and information, answered questions and gave directions.
- Greeted customers and opened car doors to enhance service.
Security Officer
Chesley Brown International
Atlanta
11.2017 - 07.2020
- Monitored premises to ensure safety and security of all personnel.
- Conducted routine patrols to identify potential hazards and incidents.
- Responded promptly to emergencies, coordinating with law enforcement and medical teams.
- Documented incidents accurately in daily logs for future reference.
- Communicated effectively with team members to ensure smooth operations during shifts.
- Verified visitor credentials to control access to restricted areas securely.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Assistant Manager
City of Atlanta - Parks and Recreation
Atlanta
03.2014 - 08.2017
- Assisted in planning community events and recreational programs.
- Coordinated staff schedules to ensure adequate coverage for activities.
- Managed inventory of supplies and equipment for park facilities.
- Monitored facility usage and maintained cleanliness standards.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Atlanta Youth Build Program
Atlanta, GeorgiaSkills
- Customer service
- Asana
- Traffic coordination
- Teams
- Payment processing
- Google workplace
- Safety compliance
- Microsoft
- Management
- Sale associate
- Problem solving
- Communication skills
- Leadership development
- Remote office availability
- Friendly, positive attitude
Languages
English
Full Professional
Accomplishments
- CPR
- Leader and accomplish skills
- Safety
Timeline
Parking & transportation
Georgia State
09.2022 - Current
Security Officer
Chesley Brown International
11.2017 - 07.2020
Assistant Manager
City of Atlanta - Parks and Recreation
03.2014 - 08.2017
Atlanta Youth Build Program