weight lifting
macro tracking
shopping/thrifting
house renovations
traveling
Olivia Crosby
Macon
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Sales Associate
Q Tan
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Receptionist
Providence Dental Spa
08.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Fitco Health Club
05.2016 - 08.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Maintained accurate records of membership details, attendance figures, and financial transactions in accordance with gym policies and procedures.
- Improved gym member satisfaction by providing assistance with exercise equipment and demonstrating proper techniques.
Education
Associate of Science - Nursing
Central Georgia Technical College
Macon, GA05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Cleaning procedures
- File management
- Positive attitude
- Document management
- Teamwork and collaboration
- Fitness knowledge
Interests
Timeline
Sales Associate
Q Tan
06.2023 - Current
Receptionist
Providence Dental Spa
08.2021 - 05.2023
Sales Associate
Fitco Health Club
05.2016 - 08.2021
Associate of Science - Nursing
Central Georgia Technical College
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