Olivia Gilliland
Acworth,GA
Summary
Professional, Eager to learn to maintain the confidence to lead.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Cashier
Daikin Comfort Technologies
01.2025 - Current
- Answers calls for orders, emails, logistics for parts arriving and shipping
- Maintains organized area
- Completes warranties and returns
- Utilizes Goodman Manufacturing websites and Mincron to assist in parts needed for repairs
- Picks parts from warehouse for customers
- Efficient with Paperless applications
- Pushes new products and offers advertisements for sales
Inside Parts Sales, Forklift CSR
Hyundai Material Handling
11.2023 - 01.2025
- Worked as a team of four with individualized roles including shipments & logistics, customer service through phone, email, and Dealer Portal
- Built rapport through trending sales, works closely with warehouses and supply teams, creates and manages parts for service kits, responds to dealers questions about technical issues, locates parts on all Hyundai forklift models, assists with invoices for battery supply company
- Assists with guidance on warranty and parts policies
- Maintains a clean work environment
- Experience using SAP, WPMS, GPMS and HD Gate to manipulate orders to customer’s satisfaction
Project Manager Assistant
IMAGE MANUFACTURING GROUP
05.2023 - 09.2023
- Worked directly under Project Managers to fulfill packaging orders and products per work site; via sections implemented by installers
- Organizes signs by type, number, and other coding
- Maintains a tidy work environment
- Team player, infiltrating paint, preparation, and graphic departments to assist in getting jobs completed despite a short staff
- Completes each task, eager to learn more
- Assists with material and labor tracking by entering daily allotted data/time sheets
- Performs touch-ups, scratch repair, and quality control for each individual sign
- Keeps detailed notes of where products were received, borrowed, or shared with another site
- Itemizes listings and estimates for each plan, color coordinates and plans shipments
- Runner, emergency assistance
Parts Advisor, S3, Front and Virtual CSR
Tesla Collision Marietta
11.2019 - 01.2023
- Separated Tesla Service inventory and Tesla Collision inventory
- Moved Tesla Collision to new location and assisted in shelving installs
- Created QR codes using parts’ particular logistics based on necessity of use
- Since May of 2021, worked in front of house to assist with short staff and parts coordination and organization
- Buffing and administering touchups
- Working to utilize space and time efficiently to create positive workflow
- Orchestrates with outside collision shops, customers, and other Tesla entities to provide parts and important communication regarding moving parts
- Expert at EPC
- Outstanding customer service, phone manner, speaks fluently and professionally
- Checks customers in and out
- Able to communicate properly and help soothe the escalated customers via SCA
- Completes Preliminary estimates
- Contacts insurance companies with supplement damage
- Converts due bill concerns to positive customer experience
- Pulls & orders parts for upcoming appointments
- Works with collision technician to help adjust panel gaps
- Fluent with ZOHO and WARP
Lead Painter
Big Daddy's Body Shop
06.2019 - 10.2019
- Completed estimates and supplemental damage reports
- Completed repairs on a wide variety of damaged vehicles, ranging from compact cars, sedans, and trucks
- Restored classic vehicles from the 1960’s to 1980’s
BODY TECHNICIAN
VALDOSTA TOYOTA COLLISION
09.2018 - 02.2019
- Tore down and bagged parts via estimate
- Worked on multiple vehicles per day
- Prepped vehicles for parts and paint
- Used frame machine to pull vehicles back to original state
- Replaced glass from mobile and immobile parts
Education
I-CAR PLATINUM Certification - Refinishing Technician and Non-Structural technician
Auto Collision And Refinishing - Automotive Repair
WIREGRASS GEORGIA TECHNICAL COLLEGE
Valdosta, GA03.2019
Skills
- Adaptability
- Problem solving
- Team building
- Computer proficiency
- Parts cataloging
- Customer assistance
- Stock control
- Quality control monitoring
- Administrative duties
- Automotive industry
- Corrosion protection
- Call center experience
Certification
I-CAR PLATINUM Certification for Refinishing Technician and Non-Structural Technician, 03/01/19
Accomplishments
- Member of SkillsUsa team Gold Chapter of Distinction at National Competition in 2018
- 4th Place Refinishing entrant in SkillsUsa State Competition in 2018
- Auto Collision Repair Student advisor for Student Government in 2018
- 3rd Place for Georgia Occupational Award of Leadership in 2018
- National Honors Society and Honors Graduate
Timeline
Customer Service Representative & Cashier
Daikin Comfort Technologies
01.2025 - Current
Inside Parts Sales, Forklift CSR
Hyundai Material Handling
11.2023 - 01.2025
Project Manager Assistant
IMAGE MANUFACTURING GROUP
05.2023 - 09.2023
Parts Advisor, S3, Front and Virtual CSR
Tesla Collision Marietta
11.2019 - 01.2023
Lead Painter
Big Daddy's Body Shop
06.2019 - 10.2019
BODY TECHNICIAN
VALDOSTA TOYOTA COLLISION
09.2018 - 02.2019
I-CAR PLATINUM Certification - Refinishing Technician and Non-Structural technician
Auto Collision And Refinishing - Automotive Repair
WIREGRASS GEORGIA TECHNICAL COLLEGE
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