OLIVIA HENDERS

• Developed relationships with clients for increased loyalty and repeat business.

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Engaged customers in social conversations to create pleasant and easy shopping experience.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.

• Handled phone inquiries and managed member schedules.

• Coordinated for Upward Volleyball and Basketball, and helped parents with their kids and game schedules

• Documented key points during meetings for increased organizational efficiency.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.

• Delivered correct food items to tables according to order documentation.
• Maintained speed of service for food orders while minimizing errors and complaints.