Olivia Holt
Covington
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Financial Account CSR
Total Loan Services
Dayton, OH
06.2021 - 01.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in high customer satisfaction and repeat business.
- Handled inquiries about account balances, payments due, and other concerns
- Performed account maintenance tasks such as adding names or closing accounts
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each customer interaction.
Manager
Wendy's
Dayton, OH
01.2020 - 04.2020
- Took orders from customers and processed payments accurately
- Prepared and cooked food items following company standards
- Ensured food is served in a timely manner and at the correct temperature
- Maintained a clean and organized work area, including cleaning equipment and utensils
- Assisted with inventory management and restocking supplies as needed
- Provided excellent customer service and address customer concerns or complaints
- Led and oversaw a team of 15 or more during shifts. Laid off due to covid-19.
Supervisor
Honey Baked Ham
Centerville, OH
10.2018 - 01.2020
- Managed store operations as assigned by the manager and assumed all operational control in the manager's absence.
- Assisted in hiring and training of associates and ensured expectations for each position were met. Assisted the manager in the implementation of development plans for staff.
- Effectively worked and trained all positions in both the front and back of the house.
- Performs various administrative functions i.e banking and scheduling meetings.
Server/Bartender
Chuy's
Denver, CO
07.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Security Guard
Advantage Security
Denver, CO
11.2017 - 07.2018
- Provided detailed reports on daily activities and any incidents that occurred to management
- Evicted trespassers and violators and detained perpetrators while following legal protocols before relevant authorities arrived to take over
- Monitored 50+ surveillance cameras
- Reduced incidents through proactive patrolling
- Managed access for 100+ employees
Merchandiser
Tie Merchandising
Denver, CO
05.2017 - 05.2018
- Monitored sales and identified any losses or stock wastage
- Worked with suppliers and distributors to negotiate prices and order large volumes of product
- Collaborated with executives, marketers and salespeople to set prices that are good for the market and profit
- Briefed staff on stock display and rotation to ensure every space was optimized
Server/Bartender
Red Lobster
Newport News, VA
03.2013 - 05.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Team Lead and Cashier
KFC & Taco Bell
Hampton, VA
04.2012 - 02.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Teacher
Richardson Independent School District
Richardson, TX
08.2010 - 11.2012
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch, and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Merchandiser
Sears Holdings
Richardson, TX
05.2010 - 11.2010
- Retagged and reset planograms for the retail stores, provided customer service and performed tender transactions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Bachelor of Arts - Psychology
Wright State University
Dayton, OH05-2025
Skills
- Business administration
- Communications
- Customer service
- Attentiveness
- Time management
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Strategic planning
- Operations management
- Conflict resolution
Timeline
Financial Account CSR
Total Loan Services
06.2021 - 01.2022
Manager
Wendy's
01.2020 - 04.2020
Supervisor
Honey Baked Ham
10.2018 - 01.2020
Server/Bartender
Chuy's
07.2018 - 08.2018
Security Guard
Advantage Security
11.2017 - 07.2018
Merchandiser
Tie Merchandising
05.2017 - 05.2018
Server/Bartender
Red Lobster
03.2013 - 05.2017
Team Lead and Cashier
KFC & Taco Bell
04.2012 - 02.2013
Assistant Teacher
Richardson Independent School District
08.2010 - 11.2012
Merchandiser
Sears Holdings
05.2010 - 11.2010
Bachelor of Arts - Psychology
Wright State University