Olivia Holt
Covington
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Financial Account CSR
Total Loan Services
06.2021 - 01.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in high customer satisfaction and repeat business.
- Handled inquiries about account balances, payments due, and other concerns
- Performed account maintenance tasks such as adding names or closing accounts
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each customer interaction.
Manager
Wendy's
01.2020 - 04.2020
- Took orders from customers and processed payments accurately
- Prepared and cooked food items following company standards
- Ensured food is served in a timely manner and at the correct temperature
- Maintained a clean and organized work area, including cleaning equipment and utensils
- Assisted with inventory management and restocking supplies as needed
- Provided excellent customer service and address customer concerns or complaints
- Led and oversaw a team of 15 or more during shifts. Laid off due to covid-19.
Supervisor
Honey Baked Ham
10.2018 - 01.2020
- Managed store operations as assigned by the manager and assumed all operational control in the manager's absence.
- Assisted in hiring and training of associates and ensured expectations for each position were met. Assisted the manager in the implementation of development plans for staff.
- Effectively worked and trained all positions in both the front and back of the house.
- Performs various administrative functions i.e banking and scheduling meetings.
Server/Bartender
Chuy's
07.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Security Guard
Advantage Security
11.2017 - 07.2018
- Provided detailed reports on daily activities and any incidents that occurred to management
- Evicted trespassers and violators and detained perpetrators while following legal protocols before relevant authorities arrived to take over
- Monitored 50+ surveillance cameras
- Reduced incidents through proactive patrolling
- Managed access for 100+ employees
Merchandiser
Tie Merchandising
05.2017 - 05.2018
- Monitored sales and identified any losses or stock wastage
- Worked with suppliers and distributors to negotiate prices and order large volumes of product
- Collaborated with executives, marketers and salespeople to set prices that are good for the market and profit
- Briefed staff on stock display and rotation to ensure every space was optimized
Server/Bartender
Red Lobster
03.2013 - 05.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Team Lead and Cashier
KFC & Taco Bell
04.2012 - 02.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Teacher
Richardson Independent School District
08.2010 - 11.2012
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch, and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Merchandiser
Sears Holdings
05.2010 - 11.2010
- Retagged and reset planograms for the retail stores, provided customer service and performed tender transactions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Bachelor of Arts - Psychology
Wright State University
Dayton, OH05-2025
Skills
- Business administration
- Communications
- Customer service
- Attentiveness
- Time management
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Strategic planning
- Operations management
- Conflict resolution
Timeline
Financial Account CSR
Total Loan Services
06.2021 - 01.2022
Manager
Wendy's
01.2020 - 04.2020
Supervisor
Honey Baked Ham
10.2018 - 01.2020
Server/Bartender
Chuy's
07.2018 - 08.2018
Security Guard
Advantage Security
11.2017 - 07.2018
Merchandiser
Tie Merchandising
05.2017 - 05.2018
Server/Bartender
Red Lobster
03.2013 - 05.2017
Team Lead and Cashier
KFC & Taco Bell
04.2012 - 02.2013
Assistant Teacher
Richardson Independent School District
08.2010 - 11.2012
Merchandiser
Sears Holdings
05.2010 - 11.2010
Bachelor of Arts - Psychology
Wright State University
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