Olivia May
Athens
Summary
Seasoned customer service representative with a stellar six-year tenure, marked by progressive promotions and merit-based raises, attesting to a strong work ethic and dedication. Currently pursuing a degree in Psychology with a minor in Biomedical Physiology, marrying hands-on experience with a solid academic background. Well-versed in handling research projects and reports, showcasing a commitment to ongoing professional development. Eager to bring my proven skills and enthusiasm to a dynamic team, ensuring a positive impact on both customer satisfaction and team success
Overview
6
6
years of professional experience
Work History
Bartender
Blind Pig Tavern
05.2023 - Current
- Rapidly advanced from server to bartender, showcasing exceptional proficiency in mixology, outstanding customer service, and a strong work ethic, resulting in swift recognition and promotion within the hospitality industry
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products
Server Shift Lead
Paradise Grille
01.2018 - 01.2023
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
Bachelor of Science - Psychology
University of Georgia
Athens, GA05.2023
Skills
- Data-Driven Decision-Making
- Ability to Multitask
- Customer service & Communication
- Collaborating with a Team
- Research Proficiency
- Research Management
- Writing Reports
- Data Analysis
Timeline
Bartender
Blind Pig Tavern
05.2023 - Current
Server Shift Lead
Paradise Grille
01.2018 - 01.2023
Bachelor of Science - Psychology
University of Georgia
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