Olivia Mcdonald

General Manager

Calhoun Management Corp

04.2007 - Current

Collaborated with team to understand operational workflows and improve efficiency.
Assisted in developing and implementing process improvements for daily operations.
Supported management in maintaining compliance with safety regulations and standards.
Learned and utilized industry-standard tools to enhance productivity and communication.
Adapted quickly to changing priorities while ensuring task completion within deadlines.
Participated in training sessions to acquire knowledge of company policies and procedures.
Contributed to team meetings by sharing insights on workflow enhancements and best practices.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.