Olivia Menchion
Covington,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Proven ability to enhance customer satisfaction through effective communication and compassionate care. Uses independent decision-making skills and sound judgment to positively impact company success. Committed to continuous education and team collaboration, ensuring high-quality in standards at all times.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Relations and Operations
Paws, Whiskers and Wags LLC.
03.2025 - Current
- Operated cremation machinery, ensuring adherence to safety and environmental regulations. Conducted care and preparation of remains, maintaining dignity and respect for clients.
- Assisted families with grief support, providing compassionate guidance throughout the process. Educated clients about available options and pricing structures.
- Implemented efficient workflow procedures to enhance operational productivity and reduce turnaround time.
- Trained new staff on equipment operation and safety protocols, fostering a culture of compliance.
- Maintained a clean and organized crematorium, ensuring optimal operation conditions for each service. Managed all aspects of the pet cremation process, from intake to ashes return, ensuring accuracy and consistency throughout each step.
- Facilitated timely completion of services, adhering to strict schedules while prioritizing attention to detail.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Veterinary Technician
Countryside Veterinary Small Animal Clinic
01.2024 - 03.2024
- Supported veterinarians during exams by preparing necessary tools and equipment. Assisted in administering medications and vaccines to animals under veterinary supervision.
- Learned to handle routine laboratory tests, including blood work and urinalysis. Monitored animal patients' vital signs during procedures to ensure safety and comfort.
- Engaged with pet owners to provide care instructions and answer basic questions.
- Participated in continuous education to improve knowledge of veterinary practices and protocols. Maintained cleanliness and organization of examination rooms and surgical areas.
- Collaborated with team members to improve workflow efficiency in clinic operations.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Bakery Associate
Publix
03.2023 - 12.2023
- Assisted in preparing and baking various bread and pastry items daily.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Operated bakery equipment, including mixers, ovens, and proofers, following safety protocols.
- Provided excellent customer service by addressing inquiries and offering product recommendations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
General Manager
The Village Corner German Restaurant And Bakery
03.2018 - 02.2023
- Oversaw daily operations to ensure compliance with company policies and standards. Monitored inventory levels, reducing waste and improving inventory management.
- Coordinated staff schedules to optimize resource allocation and efficiency. Trained new employees on operational procedures and best practices for safety.
- Facilitated communication between departments to streamline workflows and improve collaboration. Implemented operational strategies and effectively built customer and employee loyalty.
- Ensured compliance with health regulations, maintaining high standards for food safety and cleanliness across operations. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Veterinary Technician
ESSENTIALS PETCARE, LLC. Veterinary Marketing
06.2022 - 10.2022
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Supported veterinarians during exams by preparing necessary tools and equipment.
- Engaged with pet owners to provide care instructions and answer basic questions.
- Participated in continuous education to improve knowledge of veterinary practices and protocols.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Veterinary Assistant
Walton Gwinnett Animal Clinic
06.2020 - 04.2021
- Educated pet owners on proper care, nutrition, and preventive measures to enhance animal well-being.
- Managed inventory of medical supplies and equipment, facilitating efficient clinic operations through timely restocking.
- Coordinated patient appointments, optimizing scheduling to minimize wait times and improve customer satisfaction.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit. Administered medications to animals in treatment and documented changes in condition.
Cashier
Tractor Supply Company
06.2017 - 03.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction. Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Trained new staff on operational procedures and best practices for customer service excellence.
- Monitored store cleanliness and organization, ensuring compliance with company standards.
- Welcomed customers and helped determine their needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Newton High School
CovingtonBachelor of Science - Animal Science
Unity Environmental College
Unity, MECertification - Veterinary Science
Fayetteville Technical Community College
Fayetteville, NC07-2020
Skills
- Medication administration: IV medication administration, oral, dispensing, labeling, etc
- Surgical assistance, procedures and support, surgical scrubbing procedures
- Lab operations: running diagnostics, retrieving samples, stain test, microscopy techniques, skin scrapping, etc
- Team leadership: strong verbal and written communication, task delegation, staffing training and development, efficient multi-tasker
- Customer relations: excellent customer service, customer retention, customer satisfaction, patience sand composure
Certification
- Certified Veterinary Technician
Timeline
Client Relations and Operations
Paws, Whiskers and Wags LLC.
03.2025 - Current
Veterinary Technician
Countryside Veterinary Small Animal Clinic
01.2024 - 03.2024
Bakery Associate
Publix
03.2023 - 12.2023
Veterinary Technician
ESSENTIALS PETCARE, LLC. Veterinary Marketing
06.2022 - 10.2022
Veterinary Assistant
Walton Gwinnett Animal Clinic
06.2020 - 04.2021
General Manager
The Village Corner German Restaurant And Bakery
03.2018 - 02.2023
Cashier
Tractor Supply Company
06.2017 - 03.2018
High School Diploma -
Newton High School
Bachelor of Science - Animal Science
Unity Environmental College
Certification - Veterinary Science
Fayetteville Technical Community College