Olivia Moody
Hortense
Summary
Motivated and customer-focused professional seeking a Member Service Representative position. Strong communicator with excellent interpersonal, organizational, and problem-solving skills. Eager to provide outstanding service, assist members with questions and account needs, and build positive relationships. Quick to learn new systems and procedures, with experience using Microsoft Office and a commitment to accuracy, teamwork, and delivering a positive member experience.
Overview
2
2
years of professional experience
Work History
Dental Assistant
Blackshear Family Dentistry
Blackshear, GA
08.2020 - 08.2021
- Prepared treatment rooms and sterilized instruments to ensure compliance with safety standards.
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on post-operative care and proper oral hygiene practices effectively.
- Assisted in patient intake and documented medical histories accurately.
Insurance Verification Specialist
Ankle Foot and Associates
Jesup, GA
12.2019 - 08.2020
- Conducted insurance verifications to ensure timely patient access to services.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Maintained detailed records of verification processes for compliance and auditing purposes.
- Utilized electronic health record systems to streamline the verification workflow.
Education
High School Diploma -
Brantley County Highschool
Nahunta, GASkills
- Customer service
- Member relations
- Excellent verbal and written communication
- Time management
- Multi-tasking
- Billing and payment processing
- Account management
- Confidentiality and professionalism
- Microsoft Office Suite
Timeline
Dental Assistant
Blackshear Family Dentistry
08.2020 - 08.2021
Insurance Verification Specialist
Ankle Foot and Associates
12.2019 - 08.2020
High School Diploma -
Brantley County Highschool