Olivia Orsley
Bethlehem
Summary
Highly motivated and dedicated professional with a strong work ethic, exceptional customer service skills, and a natural ability to build meaningful relationships. Possesses a go-getter attitude, consistently taking initiative to learn new skills and improve performance. Proven ability to thrive in fast-paced environments, maintain a high level of professionalism, and contribute effectively to team success. Seeking a dynamic position that offers opportunities for growth and development, where I can continue to apply my skills and strong drive.
Overview
3
3
years of professional experience
Work History
Server
The Cheesecake Factory
10.2024 - Current
- Delivers outstanding customer service, ensuring all guests have an enjoyable dining experience.
- Demonstrates strong communication skills by taking accurate orders and delivering food and beverages promptly.
- Resolves guest concerns with professionalism and a focus on satisfaction.
- Maintains a clean and organized dining area to ensure a positive environment.
- Demonstrates flexibility and a willingness to take on new responsibilities to support team success.
Crew Member
Panera Bread
08.2022 - 08.2023
- Provided exceptional customer service, ensuring customer satisfaction during every interaction.
- Operated the cash register and handled transactions accurately, ensuring smooth order fulfillment.
- Trained and mentored new employees, fostering a collaborative and positive work environment.
- Ensured cleanliness and organization of the work area, maintaining high standards of hygiene.
- Assisted in food preparation and timely order fulfillment to meet customer needs.
Education
Daytona State College
01.2024
High School - undefined
Central Gwinnett High School
05.2023
Skills
- Exceptional Customer Service: Expert in building strong relationships with customers and ensuring a memorable experience
- Strong Work Ethic & Initiative: Consistently demonstrates a proactive approach to learning and taking on new challenges
- Leadership & Training: Experienced in mentoring and training new employees to ensure seamless team collaboration and productivity
- Problem Solving & Conflict Resolution: Effectively addresses and resolves customer concerns and workplace issues with a focus on positive outcomes
- Team Collaboration: Strong team player with the ability to support and motivate colleagues to achieve common goals
- Organization & Time Management: Skilled at handling multiple tasks in fast-paced environments while maintaining attention to detail
- Adaptability & Learning: Quick to learn new skills and adapt to evolving workplace environments
Accomplishments
- Exceeded expectations for serving in last review by Cheesecake Factory management.
- Immediately after training, took initiative to excel in customer service satisfaction.
- Great at multi-tasking, communication, building client rapport.
- Awarded Team Support Superstar at Cheesecake Factory.
Full Basketball Scholarship Daytona State College
Received a full basketball scholarship to Daytona State College
Timeline
Server
The Cheesecake Factory
10.2024 - Current
Crew Member
Panera Bread
08.2022 - 08.2023
High School - undefined
Central Gwinnett High School
Daytona State College
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