Olivia Massey
Pendergrass,GA
Summary
Dedicated and detail oriented worker with over 7 years of experience in customer service and a proven ability to manage customer interactions, resolve issues, and ensure satisfaction. Adept at working in fast-paced environments, handling diverse tasks, and maintaining organizational standards. Seeking to apply my problem-solving skills and customer-focused approach to a dynamic role.
Overview
4
4
years of professional experience
Work History
Server
Cracker Barrel Restaurant
Braselton, GA
02.2026 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving concerns.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Upsold daily specials, increasing overall sales while improving customer satisfaction.
Sales Associate
Anytime Fitness
Jefferson, GA
06.2025 - 02.2026
- Engaged members through personalized fitness consultations, enhancing customer satisfaction and retention.
- Maintained clean and organized gym facilities, ensuring a welcoming environment for all members.
- Assisted in developing promotional campaigns to drive membership growth and community engagement.
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
Associate
Kroger
Jefferson, GA
12.2022 - 06.2025
- Delivered top notch customer service by assisting with product inquiries, locating items, and processing transactions efficiently.
- Addressed and resolved customer concerns professionally, ensuring high levels of satisfaction.
- Accurately selected and prepared products for online customer orders, ensuring timely and precise fulfillment.
- Adhered to strict sanitary guidelines and maintained the cleanliness of the work environment.
Associate
Readerlink
Winder
05.2022 - 09.2022
- Systematically picked, packed, and labeled merchandise to fulfill orders efficiently.
- Operated safely in an environment with moving machinery, ensuring compliance with OSHA standards.
- Maintained a clean and organized warehouse space to support operational goals.
Hostess
El Real
Winder
02.2022 - 04.2022
- Managed in-person and telephone guest inquiries, customer service requests, and reservations.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Balanced online, in-person, and DoorDash orders in a timely manner.
Education
High School -
Apalachee High School
Winder05-2022
Skills
- Exceptional customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Teamwork and collaboration
- Computer Proficiency (eg, Order Fulfillment Systems, Microsoft, Etc)
- Can type up to 45 WPM
Timeline
Server
Cracker Barrel Restaurant
02.2026 - Current
Sales Associate
Anytime Fitness
06.2025 - 02.2026
Associate
Kroger
12.2022 - 06.2025
Associate
Readerlink
05.2022 - 09.2022
Hostess
El Real
02.2022 - 04.2022
High School -
Apalachee High School