Olivia Sandro
Lawrenceville
Summary
Dynamic and results-driven Senior Pool Manager at Aquatic Management Specialists, recognized for enhancing customer satisfaction through effective problem-solving, excellent customer service, and communication. Proven expertise in safety compliance, ensuring a secure environment while fostering teamwork among staff. Committed to maintaining high standards of facility operations and guest experience.
Overview
3
3
years of professional experience
Work History
Senior Pool Manager
Aquatic Management Specialists
03.2024 - Current
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
Head Guard
Aquatic Management Specialists
09.2022 - 03.2024
- Ensured safety of all patrons by vigilantly monitoring pool activities and enforcing rules consistently.
- Collaborated with management to develop innovative strategies for improving overall facility operations.
- Supervised daily pool maintenance tasks including chemical testing, filter cleaning, and equipment checks for optimal performance.
- Evaluated staff performance regularly, identifying areas for improvement and recommending appropriate professional development opportunities.
- Mentored new lifeguards, sharing best practices for maintaining safety standards and building strong teamwork skills.
Lifeguard
Aquatic Management Specialists
04.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Health and safety compliance
- Safety auditing
- Reliability
- Excellent communication
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Senior Pool Manager
Aquatic Management Specialists
03.2024 - Current
Head Guard
Aquatic Management Specialists
09.2022 - 03.2024
Lifeguard
Aquatic Management Specialists
04.2022 - 09.2022
Bachelor of Science - Computer Science
Kennesaw State University
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