Olivia Trowbridge
Johns Creek
Summary
Support staff member with expertise in customer service and problem resolution. Proven ability to create welcoming environments and enhance guest experiences in fast-paced settings. Strong commitment to delivering high-quality service and fostering positive interactions.
Overview
1
1
year of professional experience
Work History
Support Staff Member
Bambinelli's Italian Rstrnt
Roswell
12.2025 - Current
- Provided exceptional customer service through accurate order taking and addressing guest inquiries.
- Interacted with customers to elevate dining experience and address inquiries at Bambinelli's Italian Restaurant.
- Delivered prompt service to waitstaff by transporting food and drinks to tables.
- Maintained kitchen cleanliness and supported food preparation to ensure high standards at Bambinelli's Italian Restaurant.
- Arranged dining area to foster a welcoming atmosphere for guests.
- Handled cash register operations during peak shifts, ensuring accurate transaction processing.
- Maintained safety standards by adhering to proper sanitation procedures in kitchen operations.
- Handled incoming calls by providing accurate information and transferring to appropriate departments. by providing information and transferring calls.
Sales Associate
King of Pops
Alpharetta
04.2025 - 10.2025
- Engaged customers in selecting popsicle flavors, contributing to improved customer satisfaction and repeat business.
- Provided friendly service to foster a positive customer experience.
- Resolved customer complaints professionally, ensuring timely resolutions that fostered positive customer relationships.
- Prepared and served popsicles, adhering to strict product quality standards.
- Operated point-of-sale system for efficient transaction processing and inventory management.
- Performed cashier duties, including accepting payments, issuing receipts, and providing accurate change.
- Maintained cleanliness and organization of sales area, creating a welcoming environment that encouraged customer visits.
Education
Working On Getting A High School Diploma - Mechanical Engineering
Innovation Academy
Alpharetta, GA01-2028
Skills
- Customer service
- POS system operation
- Team collaboration
- Time management
- Problem resolution
- Goal oriented
- Hospitality and accommodation
- Dining area upkeep
- Listening skills
- Teamwork and collaboration
- Relationship building
- Goal tracking
- Mechanical design
- CAD software
- Technical drawing
Affiliations
- Volunteer, National Charity League, (2022-Present)
- Tennis, Line one doubles player, (2018-2025)
- Church, Worship leader, (2021-present)
Timeline
Support Staff Member
Bambinelli's Italian Rstrnt
12.2025 - Current
Sales Associate
King of Pops
04.2025 - 10.2025
Working On Getting A High School Diploma - Mechanical Engineering
Innovation Academy