Adetola Onalaja
Atlanta
Summary
I have an outstanding track record of efficiency and effectiveness in managing communication and customer relationships.
Excels under pressure and work effectively in both self-directed and team-based capacities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Turbo tax expert
Foundever
Atlanta
2026.02 - 2026.04
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed client documents for completeness and accuracy during tax preparation.
- Assisted clients in understanding tax deductions and credits available to them.
- Communicated with clients to gather necessary information for tax filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
Chat Support Representative
Amazon
Norcross
2025.10 - 2025.12
- Provided timely assistance to customers through chat support platform.
- Resolved customer inquiries by utilizing Amazon's extensive product knowledge.
- Documented customer interactions in CRM system for future reference.
- Escalated complex issues to appropriate departments for resolution.
- Maintained up-to-date knowledge of promotions and policy changes.
- Monitored chat support metrics to improve response quality and efficiency.
Go live project
MediTech Health Services
Naples
2025.07 - 2025.09
- Navigating Meditech expanse workflow and teaching nurses, physicians order entries and order modifications.
- Clinical documentation including departing med reconciliations, follow up and discharge instructions.
- Assisting nurses with initiating orders that have been placed in plan state by physicians.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Epic Ambulatory Go Live Consultant
Experis US
Michigan Center
2025.04 - 2025.07
- Participated and professionally assisted and supported to ensure a successful Go-live.
- Provide ATE support to physicians and nurses,tech and back end staff.
- Assisted in configuring Epic Ambulatory modules for seamless implementation.
- Supported end-user training sessions to enhance system proficiency.
- Collaborated with project teams to identify and resolve system issues.
- Conducted system testing to ensure reliable performance pre-launch.
Presentation and price accuracy team member
Target Corporation
Atlanta
2021.01 - 2025.02
- Update pricing labels and sign when changes happen.
- Build promotional and seasonal displays.
- Making sure everything matches target visual standards.
- Helping the customers with their needs and support.
- Conducted regular price audits to ensure compliance with company standards.
- Collaborated with team members to resolve pricing discrepancies effectively.
Education
Bachelor of Science - Mathematics
University of Ibadan
Ibadan , Oyo 2007.09 - 2012.08
Skills
- Tax preparation
- Outstanding communication skills
- Interpersonal skills
- Attention to detail
- Time management
Timeline
Turbo tax expert
Foundever
2026.02 - 2026.04
Chat Support Representative
Amazon
2025.10 - 2025.12
Go live project
MediTech Health Services
2025.07 - 2025.09
Epic Ambulatory Go Live Consultant
Experis US
2025.04 - 2025.07
Presentation and price accuracy team member
Target Corporation
2021.01 - 2025.02
Bachelor of Science - Mathematics
University of Ibadan
2007.09 - 2012.08