Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adetola Onalaja

Atlanta

Summary

I have an outstanding track record of efficiency and effectiveness in managing communication and customer relationships.

Excels under pressure and work effectively in both self-directed and team-based capacities.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Turbo tax expert

Foundever
Atlanta
02.2026 - 04.2026
  • Prepared individual and business tax returns accurately and efficiently.
  • Reviewed client documents for completeness and accuracy during tax preparation.
  • Assisted clients in understanding tax deductions and credits available to them.
  • Communicated with clients to gather necessary information for tax filings.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.

Chat Support Representative

Amazon
Norcross
10.2025 - 12.2025
  • Provided timely assistance to customers through chat support platform.
  • Resolved customer inquiries by utilizing Amazon's extensive product knowledge.
  • Documented customer interactions in CRM system for future reference.
  • Escalated complex issues to appropriate departments for resolution.
  • Maintained up-to-date knowledge of promotions and policy changes.
  • Monitored chat support metrics to improve response quality and efficiency.

Go live project

MediTech Health Services
Naples
07.2025 - 09.2025
  • Navigating Meditech expanse workflow and teaching nurses, physicians order entries and order modifications.
  • Clinical documentation including departing med reconciliations, follow up and discharge instructions.
  • Assisting nurses with initiating orders that have been placed in plan state by physicians.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Epic Ambulatory Go Live Consultant

Experis US
Michigan Center
04.2025 - 07.2025
  • Participated and professionally assisted and supported to ensure a successful Go-live.
  • Provide ATE support to physicians and nurses,tech and back end staff.
  • Assisted in configuring Epic Ambulatory modules for seamless implementation.
  • Supported end-user training sessions to enhance system proficiency.
  • Collaborated with project teams to identify and resolve system issues.
  • Conducted system testing to ensure reliable performance pre-launch.

Presentation and price accuracy team member

Target Corporation
Atlanta
01.2021 - 02.2025
  • Update pricing labels and sign when changes happen.
  • Build promotional and seasonal displays.
  • Making sure everything matches target visual standards.
  • Helping the customers with their needs and support.
  • Conducted regular price audits to ensure compliance with company standards.
  • Collaborated with team members to resolve pricing discrepancies effectively.

Education

Bachelor of Science - Mathematics

University of Ibadan
Ibadan , Oyo
09.2007 - 08.2012

Skills

  • Tax preparation
  • Outstanding communication skills
  • Interpersonal skills
  • Attention to detail
  • Time management

Timeline

Turbo tax expert

Foundever
02.2026 - 04.2026

Chat Support Representative

Amazon
10.2025 - 12.2025

Go live project

MediTech Health Services
07.2025 - 09.2025

Epic Ambulatory Go Live Consultant

Experis US
04.2025 - 07.2025

Presentation and price accuracy team member

Target Corporation
01.2021 - 02.2025

Bachelor of Science - Mathematics

University of Ibadan
09.2007 - 08.2012
Adetola Onalaja