Olu Jones
Atlanta,GA
Summary
Driven aspiring Cyber Security professional with a certification in managing complex infrastructures and data center operations. Experience in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Coordinator
CoStar Group
08.2022 - Current
- Collaborated with external partners to share threat intelligence, enhancing organization's ability to detect and respond to emerging threats.
- Incident Response - Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Assisted with development of cybersecurity policies and procedures to prevent and defend against unauthorized access to systems, networks, and data.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Sales Support Administrator
Gem Shopping Network
10.2021 - 07.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Liaised with multiple sales vendors to ensure goals are met.
- Assisted in post production of each show
- Address client needs while highlighting value of items inside million dollar inventory.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Sold over 1 million dollars worth of inventory
- Customer Service
Technical Operations Attendant
Allsource PPS (Delta Airlines) Covid Layoff
09.2019 - 03.2020
- Managed over $1,000,000 worth of equipment.
- Maintained strong vendor connections, including arranging delivery structures and managing specific shipment or paperwork concerns.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites (Sales Operations).
- Implemented new software applications and operating system roll-outs across business enterprise, including EWM, SAP, and Excel.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Enhanced incident response efficiency by developing and implementing comprehensive incident management processes.
Contractor
Delta Global Services (Delta Air Lines Subsidiary)
11.2017 - 08.2019
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing adaptability of solutions provided.
- Assessed Delta Air Lines project plans, spoke with clients and visited job site to better understand project scope and client desires.
- Mitigated risk and managed liability by proactively applying latest security advisories and best practices to internal operations and product development.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
- Maintained customer satisfaction while handling Delta product quickly and professionally.
- Gathered information, identified and implemented resolution, planned follow-up and filed incident report to successfully manage complaints.
Medical Contractor
Executive Medical Associates
01.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and B2B concerns.
- Organized itinerary for mobile Doctor visiting Patients Via Excel.
- Handled inbound contacts and provided customer service to patients according to departmental policies and procedures.
- Managed several projects supporting strategic goals of office.
- Executed billing tasks and recorded information in company databases.
- Collected and documented classified patient medical information.
- Protected and Managed data of over 100 patients and their families.
- Performed regular reviews of user access rights, minimizing risk posed by insider threats or compromised accounts.
Education
Bachelor of Arts - ENTERTAINMENT INDUSTRY STUDIES
Belmont University
Nashville, TN05.2014
Skills
- Critical Thinking
- Familiarity with servers
- Access Control
- Phishing Detection
- Communication
- Strategic Planning
- Ability to Collaborate
- Multitasking
- Threat Intelligence
- Presentation Skills
- Organization
- Incident Response Management
- Data Security
Certification
Massachusetts Institute of Technology - MIT ProX
Professional Certificate in Cyber Security
Timeline
Account Coordinator
CoStar Group
08.2022 - Current
Sales Support Administrator
Gem Shopping Network
10.2021 - 07.2022
Technical Operations Attendant
Allsource PPS (Delta Airlines) Covid Layoff
09.2019 - 03.2020
Contractor
Delta Global Services (Delta Air Lines Subsidiary)
11.2017 - 08.2019
Medical Contractor
Executive Medical Associates
01.2015 - 06.2017
Bachelor of Arts - ENTERTAINMENT INDUSTRY STUDIES
Belmont University
Similar Profiles
Kai RobertsKai Roberts
Senior Customer Service Associate - Multifamily at Costar GroupSenior Customer Service Associate - Multifamily at Costar Group
Kordell Tyshawn BurgessKordell Tyshawn Burgess
Associate Research Consultant at CoStar GroupAssociate Research Consultant at CoStar Group
JON GLOMBJON GLOMB
Branding Director, Homes.com at CoStar GroupBranding Director, Homes.com at CoStar Group