Omar J. Parson
Fairburn
Summary
Front desk professional known for high standards and results-driven approach. Skilled in managing night audit processes and ensuring accurate financial documentation while providing exceptional service. Dependable team player with focus on collaboration and adaptability to changing needs. Strong skills in guest relations and problem resolution, enhancing overall guest experience.
Overview
7
7
years of professional experience
Work History
Front Desk Night Auditor
Home 2 By Hilton
10.2024 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Team Leader
FedEx
12.2019 - Current
- Use correct lifting procedures
- Load and unload packages into the according trailer
- Use correct language when on the clock and show good sportsmanship
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service Representative
Internal Revenue Service, IRS
10.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Overnight Stocker
Kroger INC.
08.2019 - 01.2020
- Welcomed customers into a safe and friendly environment
- Accurately stocked products onto shelves according to the information provided
- Move in a swift manner to have tasks completed before store opens
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Team Member
Dominos
04.2019 - 08.2019
- Greeted customers and taking orders with a smile
- Operated the cash register and collecting payment from customers
- Maintained a clean and organized work environment from our customer’s viewpoint
- Prepared high-quality pizzas according to company recipes
- Ensured that all utensils and cooking equipment are sterilized before each use
- Managed all food order slips and ensuring that customers’ orders are completed in a timely manner
Guest Service Agent
Residence Inn Coconut Grove
10.2018 - 04.2019
- Greeted and thanked guests in a sincere, friendly manner
- Checked guests in on arrival and out on departure
- Anticipated and addressed guests' needs, and resolving their problems and complaints
- Collaborated and communicated with other internal departments to ensure guest satisfaction
Lot Associate
Home Depot
12.2017 - 06.2018
- Assisted customers with the loading/unloading of their vehicles
- Engaged customers in conversation to determine their home furnishing and related requirements
- Lead customers to the right aisles and shelves and provided them with information on available products
- Arranged for deliveries to be made to customers’ offices or homes and ensure that proper follow up is maintained
- Handled returns and exchanges according to company policies, and handle conflicts in a proactive manner
- Operate the POS system to process cash and credit and debit card transactions and tender change and receipts
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FL06-2018
Skills
- Time management
- Credit and cash payments
- Customer assistance
- Teamwork attitude
- Resolving issues
- Cash handling experience
- Customer service
Timeline
Front Desk Night Auditor
Home 2 By Hilton
10.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
10.2022 - 03.2023
Team Leader
FedEx
12.2019 - Current
Overnight Stocker
Kroger INC.
08.2019 - 01.2020
Team Member
Dominos
04.2019 - 08.2019
Guest Service Agent
Residence Inn Coconut Grove
10.2018 - 04.2019
Lot Associate
Home Depot
12.2017 - 06.2018
High School Diploma -
Robert Morgan Educational Center
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