Omar Lowe
Atlanta
Summary
Dynamic leader with a proven track record at Insurance Masters LLC, adept at enhancing team productivity and implementing innovative solutions. Skilled in effective communication and problem-solving, I'm also a licensed Health & Life insurance agent helping my current place of employment increase sales by having a 70% conversion rate and a 50% retention rate while also supervising a team of licensed agents.
Health insurance professional with strong background in policy analysis, customer relationship management, and claims processing. Known for effective team collaboration and adaptability to changing needs. Skilled in navigating complex regulations, delivering clear client communication, and driving results. Reliable and focused on achieving outcomes that benefit both clients and organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervising Agent
Insurance Masters LLC
09.2022 - Current
- Reviewed policy documents for accuracy before submission, ensuring compliance with legal regulations and minimizing potential disputes or misunderstandings between parties involved.
- Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
- Streamlined agency processes by implementing innovative technology solutions, leading to increased efficiency and reduced overhead costs.
- Established a culture of continuous learning within the agency, promoting professional development and career growth opportunities for team members.
- Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.
Cashier Team Lead
Publix
03.2019 - 11.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Customer Service Representative
Massage Heights
01.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Applied Science - Business Administration
Georgia Piedmont Technical College
Clarkston, GASkills
- Effective leadership
- Effective communication
- Team management
- Resourceful
- Sales management
- Problem-solving
- Positive attitude
- Customer service
- Product sales
- Cold calling
- Professional networking
- Lead prospecting
- Sales closing
Certification
- Health & life License
- CMS certified
- Georgia Access certificate
Languages
English
Native or Bilingual
Arabic
Elementary
French
Limited Working
wolof
Native or Bilingual
Timeline
Supervising Agent
Insurance Masters LLC
09.2022 - Current
Customer Service Representative
Massage Heights
01.2021 - 08.2022
Cashier Team Lead
Publix
03.2019 - 11.2022
Associate of Applied Science - Business Administration
Georgia Piedmont Technical College
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