Omar Medina-ruiz

- Delivered outstanding customer service by promptly responding to inquiries from prospective and current residents, creating a professional and welcoming environment
- Conducted personalized property tours, highlighting community features and tailoring presentations to meet client needs, leading to strong lease conversion rates
- Guided residents through every step of the leasing process—from application to move-in—ensuring clarity, comfort, and a smooth transition
- Maintained consistent communication with future residents over extended periods, providing updates and support to ensure seamless move-ins and a positive first impression
- Resolved resident concerns and service requests with professionalism and empathy, helping to build trust and long-term satisfaction
- Accurately managed leasing documentation, reports, and tenant files while staying organized and detail-oriented
- Partnered with property management and maintenance teams to provide cohesive service and timely responses to all resident needs

- Delivered personalized customer service by consulting with clients to understand their tailoring needs, fit preferences, and event requirements, ensuring a high-end, tailored experience
- Assisted with fittings and took precise measurements for a wide range of garments, including complex, larger pieces such as wedding dresses and quinceañera gowns
- Handled delicate and intricate garments with care, inspecting and preparing them before and after alterations to maintain exceptional quality standards
- Communicated clearly with seamstresses and clients to ensure detailed alterations were executed to meet expectations and deadlines
- Managed client appointments, maintained boutique organization, and ensured a professional, welcoming environment for every customer
- Advised clients on garment fit, fabric care, and styling options, contributing to overall satisfaction and repeat business
- Supported boutique operations by tracking alteration orders, maintaining inventory, coordinating with vendors, and assisting with front-desk administrative tasks

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Achieved perfect attendance and on-time record.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Worked with POS system to place orders, manage bills and handle complimentary items.