Omar Young
McDonough,GA
Summary
Performance development specialist with strong track record in driving team success and achieving results. Skilled in talent assessment, strategic planning, and performance optimization. Known for adaptability and reliability in dynamic environments. Effective communicator with collaborative approach to leadership and continuous improvement.
Overview
18
18
years of professional experience
Work History
Performance Development Manager
Before and After Car Customs
01.2024 - Current
- Established strong relationships with external partners to source relevant training resources, maximizing return on investment in employee development efforts.
- Analyzed performance metrics to identify areas for improvement and tailored development plans accordingly.
- Aligned individual performance goals with organizational objectives to drive strategic focus across all levels of the company hierarchy.
- Championed diversity and inclusion initiatives, fostering an inclusive work environment that valued diverse perspectives and ideas.
- Developed high-impact training materials, resulting in accelerated skill-building and increased job satisfaction among employees.
- Evaluated the effectiveness of various learning methodologies, continually refining training approaches based on empirical data analysis.
- Collaborated with cross-functional teams for streamlined communication and improved overall productivity.
- Enhanced employee performance by designing and implementing effective development programs.
- Managed new employee orientation training process for more than 20 employees each year.
Sr. Fraud Analytics Specialist Manager
SunTrust Bank now Truist
01.2014 - 01.2024
- Modernized departmental processes to identify gaps and streamline gray areas pertaining to unit efficiency
- Responsible for creation and extensive review of fraud procedures to include revisions and updates
- Assist areas outside of Fraud Risk Operations resolving complex fraud related issues often coordinating efforts between multiple areas in the bank
- Assist in responses to outside parties including Attorneys, State Attorney General, Federal Reserve Board, Consumer Financial Protections Bureau, and Better Business Bureau
- Optimized team dynamics by conducting regular workshops focused on communication, collaboration, and conflict resolution skills.
- Developed, tracked and analyzed variance of key performance measurements.
- Aligned individual performance goals with organizational objectives to drive strategic focus across all levels of the company hierarchy.
- Conducted thorough investigations into suspected cases of fraud, ensuring timely resolution and minimizing financial losses.
Fraud Investigator IV
SunTrust Banks
01.2010 - 01.2014
- Trained teammates on Account Take Over workflows and shared best practices, Coaching and development to ensure knowledge of workflows
- Assisted with the testing of applications and providing feedback to product/project managers for all fraud applications and database
- Developed solutions to problems in situations that are atypical and/or moderately complex based on experience and existing precedents or procedures.
- Worked with third-party vendors to access and analyze data and systems.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
Fraud Analyst II- Manual Team Lead
Bank of America
05.2007 - 01.2010
- Identified talented potential employees through active recruiting and in-depth interview process
- Trained newly hired employees and provided extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives
- Follow established research procedures and guidelines utilizing multiple systems
- Assumes various managerial duties and works as acting manager when short staffed.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Education
Associate Of Business Administration - Business Administration
Atlanta Technical College
Atlanta, GA05.2006
H.S. Diploma -
Lovejoy High School
Fayetteville, GA01.2001
Skills
- Salesforce
- SharePoint
- SQL
- Conflict resolution
- Quality control
- Workflow process improvement
- Procedure review
- Proficient in Microsoft applications
- Emergency Response
- Customer Relations
- Coaching and mentoring
- Customer focus
- Organizational development
- Management team development
- Performance management
Additional Information
3 Time Quarterly Award of Excellence Recipient- SunTrust Bank, 4 Time Gold Star Employee – SunTrust Bank, Top Performer Awards- Bank of America Manual Team 2007-2010, 3 Time Bank of America Spirit Medallion Award Recipient
Timeline
Performance Development Manager
Before and After Car Customs
01.2024 - Current
Sr. Fraud Analytics Specialist Manager
SunTrust Bank now Truist
01.2014 - 01.2024
Fraud Investigator IV
SunTrust Banks
01.2010 - 01.2014
Fraud Analyst II- Manual Team Lead
Bank of America
05.2007 - 01.2010
Associate Of Business Administration - Business Administration
Atlanta Technical College
H.S. Diploma -
Lovejoy High School
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