Omar Jose Rondon Vargas

• Managed high call volume while maintaining professionalism and composure during periods of peak demand.
• Connected callers with appropriate professional, department, or business.
• Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
• Maintained up-to-date knowledge of emergency call procedures.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Operated digital paging system to notify recipients of incoming calls.
• Operated computers and fax machines to send and receive messages to customers and coworkers.
• Provided new employees with voice and accent training to teach proper customer service etiquette.

data transcriptor between 1997-2000. during this time i was in charge of data research for food scholarships for the kids that were enroll in schools all over the country.

from 2001 to 2003 i worked as a supervisor of maintenance at the Simon Bolivar international airport in Caracas, Venezuela.

from 2023 to 2021 i worked in the transport ministry communicating with people from the state to international level in any event that arose, using excel and word programs to facilitate communication between all levels of transport like vessels, airports, directors of state and any other event.