Omely Osornio-Reeves
Athens
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, Canceling, Rescheduling, Fax , Sorting Mail, Referrals, Multitasking and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Athens Gastroenterology Center
Athens, GA
03.2024 - 01.2026
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Processed patient information and insurance
- details efficiently.
- Maintained organized front desk area, enhancing workflow and accessibility.
- Assisted with patient inquiries, providing accurate information promptly.
- Coordinated communication between medical staff and Patients
- Enhanced customer satisfaction by providing efficient and professional front service
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Multitasking
Front Office Assistant
St Mary Primary Care
Athens, GA
12.2024 - 01.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining organized medical records for efficient retrieval and compliance.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Handled incoming calls and directed inquiries to appropriate personnel for timely responses.
- Processed patient intake forms, ensuring accuracy and confidentiality of sensitive information.
- Supported the front office team by preparing necessary documentation for daily operations.
- Facilitated supply management by monitoring inventory levels and placing orders as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Software - EPIC
- Multitasking
Front Desk Receptionist
Duluth Urgent Care
Duluth, GA
06.2020 - 11.2024
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Assisted in processing patient intake forms for efficient service delivery.
- Communicated effectively with medical staff to coordinate patient needs.
- Maintained front desk organization, enhancing operational efficiency.
- Provided support during peak hours, improving overall patient flow management.
- Ensured compliance with safety and privacy regulations in daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Multitasking in a busy environment
Education
High School Diploma -
East Jackson Comprehensive High School
Commerce, GA05.2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- File organization
- Work prioritization
- Document management
- Skilled in EPIC
- Multi-line telephone systems
- Call routing
- Mail sorting
- Meeting arrangements
- Word processing
- Researching skills
- Performance improvement
- Multitasking and organization
- Client communication
- Visitor registration
- Office supplies ordering
- Appointment confirmation, Rescheduling, Cancellation
- Email correspondence
- Filing and sorting Mail
- Fluent in Spanish and English
- Answering calls , taking messages for MA / Doctor
- Refill Medications
- Telephone Encounter
- Microsoft office
- Payment processing
- Relationship building
- Greeting and seating clients
- Courteous and professional
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
St Mary Primary Care
12.2024 - 01.2025
Front Desk Receptionist
Athens Gastroenterology Center
03.2024 - 01.2026
Front Desk Receptionist
Duluth Urgent Care
06.2020 - 11.2024
High School Diploma -
East Jackson Comprehensive High School