Ondarica Lumpkin
Jonesboro
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
My OBGYN
06.2024 - Current
- Explaining costs, collecting co-pays/payments, and handling basic billing issues.
- Proficiency with computers and EMR/EHR systems
- Contact insurance companies (payers) to confirm policy validity, benefits, and eligibility for specific medical procedures or services.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Determine the patient's estimated out-of-pocket costs (copays, deductibles, coinsurance).
- Accurately input and maintain patient demographic and insurance information in practice management software
Medical Coding and Billing Specialist
United Education Institute
05.2023 - 04.2024
- Monitored accounts receivable balances for prompt collection of payments from patients and insurance entities
- Provided customer support for billing inquiries and disputes through phone and email communication
- Conducted medical record audits to ensure documentation integrity for precise code assignment, while maintaining strict adherence to HIPAA regulations
Medical Receptionist
Elite Medical Rehab
04.2020 - 05.2023
- Managed the operation of reception equipment, ensuring the smooth running of communication and document handling systems
- Enhanced patient check-in efficiency by processing and verifying new patient data promptly, resulting in a 9% reduction in wait times
- Maintained patient confidentiality and upheld privacy regulations by organizing, securing, and appropriately disposing of sensitive information in accordance with HIPAA standards
- Coordinated with medical staff to ensure timely processing of patient information and documentation.
- Managed patient scheduling and appointment confirmations to optimize clinic workflows.
Education
High School Diploma -
Riverdale High School
Riverdale, GA01-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verifying
- Insurance verification
- Document filing
- Patient confidentiality
- Appointment scheduling
- Payment collection
- Medical insurance
- Office administration
- Data entry proficiency
- Conflict resolution
Timeline
Patient Services Representative
My OBGYN
06.2024 - Current
Medical Coding and Billing Specialist
United Education Institute
05.2023 - 04.2024
Medical Receptionist
Elite Medical Rehab
04.2020 - 05.2023
High School Diploma -
Riverdale High School