Ondonjay Carter
Atlanta
Summary
Customer solutions and business development professional with 19 years of experience at FedEx Office supporting commercial print, retail operations, and hotel-based conference services. Experienced working with business customers, enterprise clients, national accounts, government organizations, and trade associations to deliver print, branding, and event support solutions. Strong background in customer consultation, relationship building, and managing time-sensitive projects in high-volume environments.
Overview
19
19
years of professional experience
Work History
Assistant Manager (Hotel & Convention Operations)
FEDEX OFFICE
Atlanta
01.2022 - Current
- Consistently meet or exceed annual performance goals, finishing FY25 above 100% of plan and in top quartile among peer locations
- Partner with hotel event managers, conference planners, and business clients to support print, signage, and branding needs for conferences and corporate events
- Support dozens of conferences and events each year, managing fast-turn print production and customer needs under tight deadlines
- Build and maintain relationships with corporate procurement teams, national accounts, and repeat business clients
- Developed a hospitality partnership with The Starling Atlanta Midtown, generating approximately $40,000 in new revenue
- Work closely with regional account managers and production teams to complete customer projects for enterprise and event clients
- Serve as day-to-day contact for event-related print and branding needs, including coordination, execution, and issue resolution
- Maintain strong operational performance in a high-volume retail and conference environment
Interim Senior Store Manager
FEDEX OFFICE
Atlanta
05.2025 - 10.2025
- Managed store operations during leadership transition at a flagship location
- Supported staffing, customer service, sales execution, and daily operational priorities
Assistant Store Manager
FEDEX OFFICE
Atlanta
01.2015 - 01.2022
- Managed daily operations supporting retail, business, and commercial print customers
- Worked directly with business clients to identify needs and provide print, shipping, and branding solutions
- Built long-term customer relationships supporting repeat business and revenue growth
- Supported hiring, training, and development of team members
- Ensured execution of sales goals, service standards, and operational processes
Interim Store Manager
FEDEX OFFICE
Atlanta
10.2018 - 12.2018
- Oversaw store operations during temporary leadership assignment
- Maintained customer service levels, staffing coverage, and operational performance
Lead Consultant
FEDEX OFFICE
Atlanta
01.2010 - 01.2015
- Served as senior customer-facing consultant for print, shipping, and business services
- Managed complex print production projects from intake through completion
- Trained and supported team members in customer service and production workflows
- Assisted business customers in selecting appropriate print and branding solutions
Consultant
FEDEX OFFICE
Atlanta
01.2007 - 01.2010
- Delivered customer service and sales support for print, shipping, and business services, enhancing client satisfaction and retention
- Gained experience in commercial print and consultative customer support, contributing to team knowledge and client engagement
Education
High School Diploma -
Lovejoy High School
Lovejoy, GASkills
- Customer Solutions
- Commercial Print
- Consultative Sales
- Business Development
- Enterprise & National Accounts
- Conference & Event Support
- Client Relationships
- Revenue Growth
- Project Coordination
- Cross-Functional Collaboration
- Training & Team Support
- Operations Management
Training And Development
19 years of experience training, onboarding, and mentoring FedEx Office team members across customer service, print production, and store operations.
Timeline
Interim Senior Store Manager
FEDEX OFFICE
05.2025 - 10.2025
Assistant Manager (Hotel & Convention Operations)
FEDEX OFFICE
01.2022 - Current
Interim Store Manager
FEDEX OFFICE
10.2018 - 12.2018
Assistant Store Manager
FEDEX OFFICE
01.2015 - 01.2022
Lead Consultant
FEDEX OFFICE
01.2010 - 01.2015
Consultant
FEDEX OFFICE
01.2007 - 01.2010
High School Diploma -
Lovejoy High School