Ondrea Usher
Lithonia,MI
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Marketing Specialist
Comcast
04.2015 - Current
- Developed and executed targeted marketing campaigns across digital platforms.
- Analyzed market trends to enhance brand positioning and customer engagement.
- Collaborated with cross-functional teams to launch new products effectively.
- Managed social media strategy, increasing audience reach and engagement rates.
- Coordinated with cross-functional teams to ensure alignment of marketing objectives with overall business goals.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Corporate Escalation Specialist
Comcast
04.2004 - Current
- Resolved complex customer escalations through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to ensure timely resolution of high-priority issues.
- Analyzed customer feedback to identify trends, driving improvements in service quality and operational efficiency.
- Mentored junior staff on escalation processes, enhancing team knowledge and performance standards.
- Implemented best practices for case documentation, ensuring compliance with company policies and procedures.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Education
No Degree - Business Administration
Ashford University
San Diego, CAAssociate of Arts - Business Administration And Management
Massey Business College
Atlanta, GA05-1986
Skills
- Customer service and support
- Excel experience
- Billing and Forecasting
- Microsoft soft ware
- Property contractual support and implementation
- Excellent time management skills
- Customer research
- Analytics and SEO
- Digital marketing
Timeline
Marketing Specialist
Comcast
04.2015 - Current
Corporate Escalation Specialist
Comcast
04.2004 - Current
No Degree - Business Administration
Ashford University
Associate of Arts - Business Administration And Management
Massey Business College