Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ONIKA MCKENZIE

Lithonia

Summary

Experienced Customer Service professional with over 10 years in call center operations, dispatching, and retail leadership. Skilled in managing high-volume calls, resolving customer concerns, and maintaining accurate records. Background includes roles in banking, telecommunications, retail, transportation, and education. Seeking a Customer Service Representative or Call Center position.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Cleaner

Lambert Construction
Atlanta
01.2026 - Current

Oversaw site organization and upkeep.

  • Maintained cleanliness in construction sites by sweeping, mopping, and dusting surfaces.
  • Operated cleaning equipment such as floor scrubbers and pressure washers effectively.
  • Supported waste management efforts by efficiently sorting and disposing of construction debris to maintain site safety and cleanliness.

Assistant Manager

HUK GEAR
01.2024 - 05.2025
  • Managed daily store operations, enhancing customer service and ensuring efficient cash handling and inventory management.
  • Resolved customer concerns, contributing to team morale and customer satisfaction.
  • Assisted in employee training and implemented merchandising initiatives to improve product presentation.

Assistant Store Manager

FAMILY DOLLAR
10.2023 - 02.2024
  • Delivered excellent customer service, resolving customer issues to improve satisfaction.
  • Supervised staff, streamlining daily store operations to enhance workflow.
  • Assisted with inventory management and merchandising, training new staff to ensure effective operations.

Dispatcher / Customer Service Representative

ALL-IN TRANSPORT & RECOVERY USA
Atlanta
02.2023 - 01.2024
  • Coordinated dispatch operations and optimized driver schedules for timely service delivery.
  • Responded to customer inquiries and resolved service requests to enhance customer satisfaction.
  • Maintained accurate records and tracking documentation to support efficient dispatch operations.

Property Cleaner

SMITH LLC
Syracuse
04.2018 - 02.2020
  • Cleaned carpets and walls to prepare properties for new tenants.
  • Inspected and maintained cleanliness in all areas, consistently meeting high standards.
  • Ensured appliances were clean and functional prior to property turnover.

Education

Certificate Coursework - Food And Nutrition

Shaw Academy
Remote
09-2017

High School Diploma -

Antioch High School
Antioch, TN
05-2004

STEDI Substitute Teacher Training -

STEDI
Logan, UT
12.2025

Skills

  • Site cleanliness
  • Site inspections
  • Property preparation
  • Customer service
  • Problem solving
  • Cash handling
  • Employee training

Certification

  • Substitute teacher
  • CPR Certified

Timeline

Cleaner

Lambert Construction
01.2026 - Current

Assistant Manager

HUK GEAR
01.2024 - 05.2025

Assistant Store Manager

FAMILY DOLLAR
10.2023 - 02.2024

Dispatcher / Customer Service Representative

ALL-IN TRANSPORT & RECOVERY USA
02.2023 - 01.2024

Property Cleaner

SMITH LLC
04.2018 - 02.2020

Certificate Coursework - Food And Nutrition

Shaw Academy

High School Diploma -

Antioch High School

STEDI Substitute Teacher Training -

STEDI
ONIKA MCKENZIE