OO MYAR
Atlanta
Summary
Organized and detail-oriented professional with experience in administrative support, case management, and employee onboarding. Skilled in HR processes, record-keeping, training, and providing exceptional customer service. Proven ability to manage multiple tasks in fast-paced environments and collaborate effectively with teams.
Overview
5
5
years of professional experience
Work History
Remote Interpreter
Certified Languages International
01.2022 - Current
- Provided accurate interpretation in healthcare, government, and business settings.
- Handled sensitive and confidential information professionally.
Senior Case Manager
International Rescue Committee (IRC)
06.2022 - 06.2025
- Managed intake, documentation, and service coordination for 200+ clients, maintaining accurate records.
- Assisted clients with benefits of applications, housing, school enrollment, and healthcare access.
- Supported supervisors in onboarding, training, and mentoring interns and new hires, ensuring adherence to organizational procedures.
- Processed financial assistance requests and maintained detailed expenditure records.
- Collaborated with internal teams and external partners to deliver timely support services.
Administrative Support Intern
Department of Community Supervision
01.2022 - 04.2022
- Assisted in managing 40+ case files, ensuring accurate documentation and record-keeping.
- Conducted intake interviews, coordinated hearings, and supported background investigations.
- Developed administrative, organizational, and communication skills applicable to HR and office support.
- Developed strong communication and interpersonal skills applicable to employee relations.
Customer Service Representative
Chico’s Distribution Center
03.2021 - 01.2022
- Assisted customers and team members with inquiries, order tracking, and issue resolution in a fast-paced warehouse environment.
- Processed and tracked inventory, ensuring accurate documentation and compliance with procedures.
- Collaborated with team members to meet daily operational goals.
Education
Bachelor of Science -
Georgia Gwinnett College
Skills
- Human Resources Support: Onboarding, file management, payroll/benefits assistance
- Administrative & Clerical: Data entry, record-keeping, HRIS familiarity, documentation accuracy
- Training & Mentorship: Assisted supervisors with onboarding and mentoring new hires and interns
- Customer Service & Communication: Client/employee interaction, conflict resolution, cross-cultural communication
- Technical: Microsoft Office Suite (Word, Excel, Outlook), data tracking, HR systems familiarity
- Organizational Skills: Multi-tasking, problem-solving, attention to detail, time management
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
Timeline
Senior Case Manager
International Rescue Committee (IRC)
06.2022 - 06.2025
Remote Interpreter
Certified Languages International
01.2022 - Current
Administrative Support Intern
Department of Community Supervision
01.2022 - 04.2022
Customer Service Representative
Chico’s Distribution Center
03.2021 - 01.2022
Bachelor of Science -
Georgia Gwinnett College