Opal Clennon
Atlanta,GA
Summary
Certified training Supervisor with over 10 years of strong focus on team collaboration and achieving results. Skilled in curriculum development, leadership, and performance analysis. Known for adaptability in changing environments and reliability in delivering impactful training programs. Strong interpersonal and communication skills enhance team synergy and drive success.
Expertise in NextGen, EMR System, NCR, Sicom, MS Outlook, Word, Excel, Access, Showcase, POS system, PowerPoint and AS400.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Training Supervisor
755 Corporation (Popeye's Louisiana Kitchen)
Atlanta, GA
01.2020 - Current
- Achieved successful recruitment and onboarding of new trainers. Enhanced training effectiveness through strategic delegation of tasks. Improved team performance through thorough evaluations.
- Evaluated profit and loss statements to identify financial trends and inform strategic decisions.
- Monitored sales performance and implemented initiatives to align with unit sales plan.
- Understands, enforces, and adheres to all company policies and procedures.
- Maintain all company operations standards and compliance.
- Achieved enhanced employee performance through strategic recommendations of training materials and methods. Optimized training facilities and equipment management to support effective learning environments. Controlled training budget to maximize resource allocation and impact.
- Conducted periodic reviews of store staff to evaluate their ability to meet customer service standards.
- Organized regular meetings with store managers to analyze performance metrics and identify areas of improvement.
- Ensured compliance with applicable laws and regulations pertaining to safety, health, employment, labor relations.
Certified Training Manager
755 Corporation (Popeyes Louisiana Kitchen)
Stockbridge, GA
02.2015 - 01.2020
- Analyzed customer feedback and developed targeted strategies to improve satisfaction and strengthen loyalty.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Facilitated staff development and oversight to enhance operational efficiency within the restaurant.
- Conducted thorough inspections and enforced safety regulations, swiftly responding to hazards or accidents to maintain a secure working environment.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Conducted regular reviews of employee performance evaluations to identify opportunities for enhancing productivity.
- Developed training programs for new food service employees to ensure optimal performance and efficiency.
- Managed cash flow, overseeing daily receipts and bank deposits.
Customer Service and Support
Stericycle Pharmaceutical
Conyers, USA
08.2005 - 01.2015
- Prepared and formatted documents, proposals, presentations.
- Communicated and collaborated through a high volume of calls, email, and other software applications, and provided comprehensive administrative and organizational support.
- Direct calls to appropriate individuals and departments.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Contacted customers about potential service upgrades, new services and account changes.
- Worked directly with 3rd party pharmaceutical companies to resolve complex customer issues.
- Created reports of customer service activities for management review.
Education
High School Degree -
Clewiston, FLSkills
- Ongoing Improvement Initiatives
- Sales Tracking
- Cost Reduction
- Quality Control
- Inventory Control
- Program Leadership
- Operations Management
- Marketing and Promotions
- Hiring procedures
- Ordering Supplies
- Staff Supervision
- Customized training
- Leadership training
Certification
- Certified Corporate Training Manager
- ServSafe Certified
Timeline
Certified Training Supervisor
755 Corporation (Popeye's Louisiana Kitchen)
01.2020 - Current
Certified Training Manager
755 Corporation (Popeyes Louisiana Kitchen)
02.2015 - 01.2020
Customer Service and Support
Stericycle Pharmaceutical
08.2005 - 01.2015