Ophelia Powell
Snellville
Summary
Motivated marketing professional with a strong foundation and valuable industry experience, seeking an entry-level position to further develop skills and contribute to company success. Passionate about leveraging knowledge and driving impactful strategies to achieve measurable results.
Overview
25
25
years of professional experience
Work History
Client Care Specialist
Mac - Private
01.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Office Manager/Activity Director/Marketer
The Mann House
01.2011 - Current
- Coordinate staff schedule, manage and create activities and events
- Maintain equipment and rooms for their activities
- Advertise for potential residence, leasing signing of new residents, and touring of facility
- Call Center / Remote
- Marketing
Manager
Marantha PCH
10.2008 - 12.2013
- Enhanced the overall patient intake process by implementing effective strategies.
- Taking potential clients on facility tours, sales representative
- Staff scheduling, staff recruiting, communicate with patient families
- Optimized purchasing and employee training programs.
Certified Nursing Assistant
Rockville Center Nursing Home
02.2000 - 08.2007
- Delivered attentiveness in patient care responsibilities.
- Documented daily living activities with precision.
- Enhanced efficiency by aiding in both medical interventions, adhering to safety guidelines, and managing wound care.
- Gathering medical supplies
Education
Associate Degree In Nursing - Nursing
Georgia Gwinnett College
Lawrenceville, GACertificate - undefined
Jamaica School of Nursing
03.1990
High School Diploma - undefined
Sheepshead Bay High School
06.1984
Skills
- Medication Aide
- Communicate Well
- Calm and Professional under pressure
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Computer Skills
- Works well with others
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Understanding Customer Needs
- Business understanding
- Diverse skillset
- Customer service
- Patient care
Timeline
Client Care Specialist
Mac - Private
01.2021 - Current
Office Manager/Activity Director/Marketer
The Mann House
01.2011 - Current
Manager
Marantha PCH
10.2008 - 12.2013
Certified Nursing Assistant
Rockville Center Nursing Home
02.2000 - 08.2007
Certificate - undefined
Jamaica School of Nursing
High School Diploma - undefined
Sheepshead Bay High School
Associate Degree In Nursing - Nursing
Georgia Gwinnett College
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