Orah Israel
Riverdale ,Ga
Summary
Adept at streamlining operations and enhancing customer satisfaction, leveraged organization skills and problem-solving abilities at Amazon to significantly improve workflow efficiency. My proactive approach in front desk operations and keen attention to detail resulted in a marked increase in client satisfaction, showcasing my ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Prologistix Staffing
08.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved workflow by introducing more efficient document handling and organization practices.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Packager
Prologistix
02.2024 - 12.2024
- Placing packages into boxes according to the customers order
Kit Packing
Millerzell
09.2022 - 11.2022
- Maintained a clean and organized workspace, ensuring easy access to necessary tools and supplies for efficient kit assembly.
- Enhanced customer satisfaction by accurately assembling kits according to client specifications and deadlines.
- Consistently met or exceeded daily production quotas through focused attention on task completion and efficient time management.
- Implemented lean manufacturing principles within the assembly area, reducing waste and improving overall cost effectiveness.
- Collaborated with team members to identify and resolve issues in the assembly process, resulting in fewer errors and improved productivity.
- Participated in regular safety training sessions, demonstrating a commitment to maintaining a safe work environment for all team members.
- Optimized workflow efficiency by creating a well-structured schedule that prioritized tasks based on their importance.
- Evaluated current assembly processes and recommended improvements that led to increased productivity and reduced costs.
- Maintained open lines of communication with supervisors regarding project progress, addressing any concerns or delays promptly to keep projects on track.
- Utilized problem-solving skills to troubleshoot complex issues during the kit assembly process, minimizing disruptions to workflow and output levels.
Problem Solver
Amazon
11.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved workflow by introducing more efficient document handling and organization practices.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Rf Scanner
Amazon
11.2021 - 09.2022
- Enhanced user experience with development of intuitive interfaces and navigation elements.
- Scanning pallets to the correct door barcodes
Education
Child Care - Child Care
Pennfoster
N/A07.2022
Skills
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- File management
- Office management
- Meeting preparation
- Supply management
- Front desk operations
- Security
- Customer service
- Problem-solving
- Attention to detail
- Call answering and routing
Certification
Serve Safe food handler.
Child care certified.
Timeline
Receptionist
Prologistix Staffing
08.2024 - 12.2024
Packager
Prologistix
02.2024 - 12.2024
Kit Packing
Millerzell
09.2022 - 11.2022
Problem Solver
Amazon
11.2021 - 09.2022
Rf Scanner
Amazon
11.2021 - 09.2022
Serve Safe food handler.
Child care certified.
Child Care - Child Care
Pennfoster
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