Oriel Thomas
Bethlehem
Summary
Dedicated financial counselor skilled in insurance verification and patient education. Proven ability to resolve billing discrepancies and enhance cash flow management.
Overview
12
12
years of professional experience
Work History
Financial Counselor
Ridgeview Institute Monroe
Monroe,GA
07.2025 - Current
- Assisted patients in understanding financial responsibilities and insurance benefits
- Facilitated communication between patients and billing departments for accurate account resolution
- Educated patients on available payment plans and financial assistance programs
- Reviewed patient accounts to identify discrepancies and resolve billing issues
- Maintained up-to-date knowledge of regulatory changes affecting patient billing practices
- Supported team members by sharing knowledge of healthcare financial policies
Accounts Receivable Clerk
Sleep and Sinus Centers of Georgia
Athens,GA
09.2023 - 07.2026
- Processed and recorded daily accounts receivable transactions accurately.
- Managed customer invoicing and payment collections efficiently.
- Resolved billing discrepancies to ensure customer satisfaction.
- Maintained accurate aging reports to track outstanding balances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Patient Service Representative
Geisinger Medical Center
Wilkes-Barre, PA
10.2019 - 09.2023
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Collaborated with medical staff to streamline patient check-in processes, reducing wait times.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Verified insurance eligibility and coverage for patients.
- Used EPIC to schedule appointments.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Representative
Apria Healthcare
Hanover, PA
05.2017 - 10.2019
- Resolved customer inquiries efficiently through phone and email communication.
- Collaborated with healthcare teams to ensure accurate patient information management.
- Trained new staff on customer service protocols and software systems.
- Streamlined processes for handling product orders, leading to improved turnaround time.
- Resolved patient inquiries through effective communication and problem-solving techniques.
- Managed appointment scheduling, ensuring efficient use of healthcare resources.
Customer Service Representative
Telerx
Hanover,PA
01.2015 - 04.2017
- Mentored junior representatives in conflict resolution techniques and best practices.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Analyzed customer interactions to identify trends and recommend process improvements.
- Led initiatives to optimize workflow, significantly reducing response times for service requests.
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Analyzed customer feedback to identify trends and recommend actionable changes.
Education
High School Diploma -
East Stroudsburg High School North
Dingmans Ferry, PAMedical Billing And Coding - Medical Billing And Coding
Northbridge University
Tampa, FL11.2025
Medical Assistant - Medical Assistant
Sanford–Brown
New York, NY11.2012
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Financial counseling
- Financial counseling
- Telephone etiquette
- Customer service
- Problem-solving
- Verbal and written communication
Timeline
Financial Counselor
Ridgeview Institute Monroe
07.2025 - Current
Accounts Receivable Clerk
Sleep and Sinus Centers of Georgia
09.2023 - 07.2026
Patient Service Representative
Geisinger Medical Center
10.2019 - 09.2023
Customer Service Representative
Apria Healthcare
05.2017 - 10.2019
Customer Service Representative
Telerx
01.2015 - 04.2017
High School Diploma -
East Stroudsburg High School North
Medical Billing And Coding - Medical Billing And Coding
Northbridge University
Medical Assistant - Medical Assistant
Sanford–Brown